Mathieu Fortin
My furnace died earlier this week. With the cold weather we've been having I know many people were impacted and service times were a bit longer. Thanks to James for taking the time to come out here and confirm it. As difficult and frustrating as it is to get news like that, James did his best investigating the cause and explaining it. Thanks to Bas for reaching out quickly the next day and organizing for Joe and Chris to come out the following day and replace it as soon as possible as we had no other heat source. Service was excellent. Quickly discovered that my hot water tank was going as well and were able to work this into being replaced at the same time. Joe and Chris were great at explaining things, answering questions, asking for permission to cut open walls and doing their best to clean up after all the work. Appreciate the quick professional service in restoring heat to our home and helping our family through this situation!






