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Joel Cardvia Google

about 1 month ago

Quick and dirty, just how I like it! My recliner took a dive on me and I need my recliner! Thought i would check out Jeromes. We'll they had exactly what i was looking for. Comfortable, plush and motorized luxury! What more could I ask for? It's being delivered in 2 days. Thats even better!

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Martha Lehnenvia Google

about 1 month ago

They provided excellent customer service. I called to verify the in stock position, spoke to Minerva. She was super helpful to start with…which made the decision to shop at Jerome’s very easy. Sales representative, Vinnie met us at the door and was professional, friendly and made the transaction go smoothly. I would recommend this location to anyone looking to make a furniture purchase.

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INO Staffingvia Google

2 months ago

Unacceptable Installation & Zero Accountability DO NOT buy from this store. The “professional” setup of our bed frame, and the installation was completely wrong. Parts were installed upside down, multiple screws were stripped (making it impossible for us to fix ourselves), and the drawers were installed crooked and would not open properly. A technician was sent out, and while he was here I pointed out all the issues and he only semi-fixed the drawers and said whoever set it up did it wrong. I even had to help him. After that, I was out of town for a few months, and now the company is refusing to help because I am just outside of the one-year warranty — despite the fact that all of these problems stem from THEIR original installation errors and poor workmanship. Customer service has been dismissive and unhelpful, offering no real solutions and taking no responsibility. The overall furniture quality is also disappointing for the price. This has been an extremely frustrating experience. A company that calls themselves professional and talked and talks about their “good quality” should stand behind their work. Save yourself the headache and buy from Costco or a retailer that actually supports its customers. Posting this in hopes someone from management finally takes accountability and resolves this situation.

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Judi Penavia Google

4 months ago

My husband and I did not have shopping for furniture on our immediate horizon. But Sat mornings are our time to stop somewhere we’ve never been before.(90% of the time it’s a new eating establishment).but my husband surprised me by stopping at Jerome’s. A very personable and professional sales representative Christopher warmly greeting us, getting sense of how we stopped in. He shared the sales and discounts, developing.some ideas of what we wanted to look at. And sensibly let us walk around unaccompanied looking at different styles. Truly I wasn’t planning on buying anything. He seemed to know when to check in on us. When he noticed I finally started seriously appreciating a sofa, loveseat and recliner, he joined us. Next thing I knew, I was signing on the dotted line, scheduling delivery. After being in the car business for nearly 20 years, I admired how he gave me the time to close myself! LOL. If the delivery service is as professional as the sales experience, you will definitely have return customers! Thank you Christopher! The Penas

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Paula Bramantevia Google

6 months ago

We were looking for comfortable chairs for our den, and we heard that Jerome’s might be a good place to try. As soon as we walked in, we saw a pair of chairs (recliners) that seemed like they might work well. We sat down and found them truly comfortable. When I saw the price, I couldn’t believe what a deal they were! The salesperson who greeted us explained that the low price was bc of a large inventory of those particular chairs. Honestly, I still suspected that something must be wrong with them, so my husband and I continued looking. We were impressed with the large selection of chairs in the showroom and saw a few styles we liked, but we returned to the first chairs and after sitting, talking, reclining, and doing our best to find anything wrong with them, we decided to buy them. The picture makes it look like the bottom part of the recliner does not fold all the way in, but that was just because I left it partially open. The chair is super comfortable and reclines midway and completely back. Really curious to see how they will work, but I feel great about the purchase. The service was great as well. All around good experience. We’ll likely shop there again.