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Dawit Agemasuvia Google

21 days ago

Douglas James did an excellent job fixing an issue with my tankless water heater that I had been struggling with for a long time. He was professional, knowledgeable, and quickly found the problem and fixed it. I was very relieved by his great service and would highly recommend him for any plumbing needs.

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Clark Spodenvia Google

22 days ago

Jewell Mechanical -- specifically Douglas James -- were absolutely great in taking care of an urgent repair I needed in the middle of the night after the long power outage following the ice storm. Douglas was not only prompt, but also courteous and thoughtful in how he handled the job once he arrived. I very much appreciate Jewel's prompt service and the great job performed by Douglas on my project!

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Leslie Aclinvia Google

26 days ago

We had the most positive amazing experience from Jewell Mechanical and Andrew C. We lost power for a week due to the ice storm and our upstairs HVAC quit working once our power was restored. I called Jewell and they were able to send a technician out within 2 hours of my call. Andrew was extremely professional, knowledgeable, thoughtful and super clean (he insisted on vacuuming up the tiny bit of attic dust that fell on our floor from the attic stairs). Needless to say he went above and beyond. He was able to fix our system that day! We will be forever customers of Jewell for all our plumbing, HVAC and all services they have available. Thank you!

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Jean Berryvia Google

about 1 month ago

Andrew with Jewell Mechanical traveled to my residence on Monday after the snow-sleet-ice storm on Sunday to repair my gas heater. He was so kind, professional and knowledgeable. Stayed until he was certain it was repaired. Such a blessing to me. This was my second wonderful experience with Jewell Mechanical. I would recommend them 100%. Andrew is to be highly commended for braving the weather to travel from Smyrna to Springfield on such a treacherous day. He is truly a compassionate person. Jean B.

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Scott Brownvia Google

about 2 months ago

We called Jewell Mechanical because we had a leak in our Navien Tankless Hot Water Heater. We originally had another company (Hers and His Plumbing) come out through our home warranty company. Besides having to wait a total of 3 weeks for them to come out 3 times, wait for parts, install numerous parts, and wait for appointments, they were not able to fix the leak. I called Jewell who is an authorized Navien installer/servicer. They were able to get someone to our house within 2 hours. Matthew was our technician, and he did an outstanding job, identifying the problem (bad o-ring), coordinating with Navien Technical Support, and fixing the problem with O-Rings that were in a box of Navien parts. He also showed me that the previous company not only put in the wrong size O-Rings, but they also put them in the wrong position causing them to break when a retaining clip was installed. He also showed me that they also needlessly put in a recirculating pump even though the pump wasn't connected. Total charges were only $210 which I convinced my home warranty company to pay since the original contractor obviously had no idea what they were doing. We will be using Jewell for our next plumbing issue.