Services Offered
Department Store Shopping
Browse a vast selection of products including electronics, home goods, furniture, and more in a spacious, well-organized environment.
Customer Collection Point
Convenient in-store pickup for online orders, with assistance available to help locate your items.
Kitchen and Home Department
Explore high-quality kitchenware, appliances, and home improvement items with expert staff on hand for advice.
Café Dining
Relax in our café offering delicious snacks, coffee, and light meals, perfect for a shopping break.
Christmas Shop
Seasonal selection of Christmas trees, decorations, and gifts to make your holidays special.
Reviews
3(5 reviews)
Rating Distribution
5
1
4
2
3
0
2
0
1
2
R
rafal rogowski
via Google
about 1 month ago
the worse company i ever meet! bought the rug and after few months the big mark come on cant be removed at all! had advise from cleaning company and they said is a fabrik and manufacture fault, paid fortune for this rug. Contacted the customer service and they cant do anythink about this theyboffer me £20 compensation ! is a joke!
A
Agnes Janikowskivia Google
about 2 months ago
I visited Edinburgh in October 2025 and bought a Dune bag from this John Lewis store. I am not based in the UK. Unfortunately after only using the bag for a few days the stitching on one of the sides of the main zipper came apart which now leaves me with additional costs for repair. I have contacted customer services in regards to this and I highlighted that I am not based in the UK. Their response was that they could only help me if I physically visited one of their stores. As a tourist I'd advice to only buy from John Lewis at your own risk as their customer service is not helpful at all towards tourists. I would have expected a postal return option or a partial reduction to help cover cost of repair. Very disappointed.
K
Karen Stewartvia Google
2 months ago
There is a lot of not so good reviews about John Lewis but I think this is the best shop in Edinburgh. I have bought many things in the Edinburgh branch.....from microwave, TV etc and I popped up to there xmas shop. I saw a tree on display and I asked if it was in stock. The lady went away to check so nice she was. Yes the last one so bought it along with xmas decorations as well.....it was fantastic. The staff are all friendly and very helpful. We went to there larger cafe and got a lovely cheese scone which was huge and a lovely lattie......if you want quality go here. What a lovely shop with lovely things. Only thing that I will say is there could be more staff especially at xmas time to help. The customer collection point could be better signed so it is more noticed. Thank you John Lewis....x
D
dave pvia Google
6 months ago
This is a great store. It has such a wide variety of products available. We did struggle a bit to find some assistance but this did not trouble us too much. Great selection in their kitchen department.
N
NMASvia Google
7 months ago
John Lewis is a large store with a wide variety of products. You can find almost everything you need here, all with high quality.
