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B Pvia Google

about 2 months ago

WHAT. AN. EXPERIENCE!! We are visiting and my daughter had to visit the Flagship store and the service was so great. We did the Color Bar to customize a bracelet and it was such a fun time. The location is also very clean!

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Kadence Glennvia Google

2 months ago

ABSOLUTELY AWFUL COSTUMER SERVICE. I purchased a pair of demi fine gold hoops and they rusted and tarnished within months. I then went back to receive a replacement pair of earrings for no additional cost. The replacement pair ended up rusting just a few months later. I spent almost $100 on this pair of earrings and purchased from the demi fine collection thinking they would last me a lifetime according to that hefty price tag. I went to the flagship store today to see what they could do about this situation and all that was offered was a 15% discount. With that discount bringing the total (without taxes) to around $85. Absolutely ridiculous. These pieces of jewelry are crappy, not worth the price, unreliable and the staff was even worse. Only offering a one time replacement for pieces that have the exact same problem is just plain stupid. Fix the jewelry, get kinder staff, and better service and MAYBE I will think about stepping foot in that store again. otherwise Kendra Scott will never be seeing my card again. I used to be a big fan of the jewelry but now i will never be back. Do better Kendra Scott.

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JUSTIN Bvia Google

3 months ago

This place has the classiest looking little coffee shop, with 2 comfortable Seats inside, and a lot of seating outside, which like a patio setting, with a roof overhanging, and a fan blowing. The staff are always so nice too. I really love their deserts, and I really live their Iced Chai (Green Leaf, which is the best I ever had).

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Patrick Cantonvia Google

4 months ago

I ordered a necklace for my wife for our first wedding anniversary. They sent me the wrong necklace which we didn't discover until she opened it on our anniversary. The customer service agent was nice and put a rush order on sending us the correct necklace but, now I have to take time out of my day to ship back the incorrect necklace using my own printer paper and ink for the return label and I have to buy a box to ship it back in. I wasn't offered any sort of partial refund for their error. I don't think we'll be ordering anything from Kendra Scott in the future.

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Elizabeth Bvia Google

5 months ago

I am a frequent customer and have been for years. I was shopping around in the S Congress area and my daughter and her friend decided to walk to Kendra Scott to meet me there. As they walked in they were greeted by an employee and shortly after - they started being followed by another store employee the whole time making them uncomfortable until the store clerk finally asked them if they were stealing without having any reason to assume this. Mind you - my daughter asked to try on a ring and browsed around. We have done this many times before where she gets ahead to browse around and pick out items that she likes and I join in and I gather more for myself and we check out without a problem. We have done this at others stores as well. Never has it been a problem. I understand store clerks have to be vigilant but if you are not following everyone else and they are not hiding or giving you a motive I find the approach from this employee really inappropriate, and quite honestly targeting. Once she approached the girls (16/17) my daughter told her she has no reason to steal and walked out feeling really uncomfortable and targeted. I find this experience at Kendra Scott very disappointing with this employee. I usually do not leave reviews even if I had a bad experience but as a parent the mother bear will come out and I would not want other families to have the same experience. I certainly will not be making anymore purchases at any Kendra Scott. I will definitely communicate this with all my family and friends to avoid this place.