michael salas
You should really be able to give ZERO STARS for a business like this. I had an incredibly poor experience with King Pest Solutions and would not recommend them. They came to my home for an initial spider treatment, which had no noticeable effect after a full week. They returned for a retreatment--again, no improvement. I then spoke directly with the owner, who assured me he would use something "better" and that the issue would be resolved. A month after the initial treatment, spiders were still everywhere on the property. Despite the lack of results, I was continuously billed under a "quarterly treatment plan." Treatments were scheduled based on their convenience, with little regard for my schedule. I was very clear and vocal about my concerns, scheduling conflicts, and dissatisfaction with the service--none of which were addressed or taken seriously. Before moving to a new home, I spoke again with the owner and explained that I planned to cancel the quarterly service unless some form of credit was applied toward treating the new house, given the failure of previous treatments. He explicitly agreed to comp the next treatment. Despite that conversation, I was billed again. When I called to resolve it, I was placed on hold twice for about 8 minutes each time, only to be told: "You're under a contract. You cannot cancel and I will not refund your money." Their own service agreement states that customers may cancel under specific conditions--including after multiple reservices for the same pest problem within 90 days--which applies in my case. Nonetheless, they refused to honor their own terms or their verbal agreement. At this point, I've escalated the issue to my bank. The lack of results, poor communication, refusal to honor commitments, and aggressive billing practices make this company impossible to trust. Save yourself the frustration and look elsewhere.
