KL
Koala Living Fyshwick
Koala Living Fyshwick: Stylish, well-made furniture with friendly, professional service.
4.2
Retail Store
$$$
Koala Living Fyshwick: Stylish, well-made furniture with friendly, professional service.
Koala Living Fyshwick is a furniture and home goods store in Fyshwick, ACT. Located at Shop 22 / 337/337 Canberra Ave, the showroom features stylish, well-made pieces. Customers praise friendly, professional staff—especially Shivendra and Elnaz—for helpful guidance. Some reviews mention a 30% cancellation fee and slow after-sales responses, but many shoppers value the quality and service.
No photos available
Stylish and durable furniture for living rooms, bedrooms, dining areas, and entertainment units.
Curated selection of home improvement items, accessories, and decorative pieces to complement your space.
Professional advice from knowledgeable staff to help you choose furniture that fits your style and needs.
Scheduled delivery options for furniture purchases, with updates provided for timing and logistics.
Assistance with orders, inquiries, and after-sales service, including handling returns or issues as needed.
Overall rating
Kevin Pahl
Outstanding customer experience and exceptional support from Koala — thank you Rhys I’ve had an excellent overall experience with Koala Furniture, from the initial purchase right through to ongoing customer support. The entire process has been smooth, well organised, and genuinely customer‑focused. The quality of the furniture is exactly as described — well designed, comfortable, and clearly built to last. Ordering was simple, delivery was prompt, and everything arrived well packaged and on time, which made the experience completely stress‑free. What truly stood out, however, was the level of customer support, particularly from Rhys. Rhys was incredibly helpful, responsive, and professional, going above and beyond to assist with my queries. Communication was clear, friendly, and timely, and I always felt that my concerns were genuinely listened to and handled with care. It’s rare to receive such consistent and ongoing assistance after a purchase, and Rhys made the entire experience even better. His knowledge, patience, and willingness to help made a real difference and left me feeling confident and well supported. Koala Furniture delivers not only great products but also exceptional customer service, which makes a huge difference. I would highly recommend Koala to anyone looking for quality furniture backed by a team that truly cares about their customers. A big thank you again to Rhys for the outstanding support — it’s very much appreciated.
Timothy Chapman
Koala Living’s customer service department is either fake, severely understaffed, or not being held accountable. Most likely, fake - staged and unattended. 8 other people reported delivery issues on Facebook, and all the complaints were that there was absolutely no response from customer support. Literally none. One guy even saying he’s waited 1yr with no response. Their online customer support chat is an LLM that hallucinates support ticket numbers (what!?). We got delivered the wrong product, and promptly contacted CS. I have followed up twice, and provided all evidence. But still no response. They have a great business model, but it seems upper management has neglected the importance of customer care. Over time this will have rippling effects, and likely lawsuits. They will have to measure their costs for consumer damages and reputation against the savings of staging a fake customer service department. Koala living, If you read this and you’re interested (which you should be if you want to avoid an eventual PR catastrophe), I can set up a proper AI agent (OpenClaw technology) for you that can actually operate a PC autonomously and even organise and book pickups/replacement deliveries etc. all without a single staff member being hired.
m13
I have fantastic experience here and the staffs here are so nice.
Sam
Amazing service with luxury furniture
Al Shahabi Enas
Sanju George
Awesome staff . Good customer service
