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Dollie Noblevia Google

about 2 months ago

They say you can cancel anytime but when you try they tell you to email, then call, then email, they keep transferring you around and telling you to leave VMs. After the shooting I don't feel comfortable attending LVAC but they wouldn't let me cancel and refund me. Stay away they have not improved at all.

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Diane Bryantvia Google

5 months ago

First, I want to start by saying that I truly enjoy being a member of LVAC I appreciate the flexibility of the schedules, the variety of classes, the convenient locations, and the overall value for the price. However, today I experienced something that left me feeling disrespected and undervalued as a customer. Today (October 14th) was my annual check-in day for my InBody scan. Last night before leaving the gym, I asked if I could come in early this morning to complete the scan. I was told that as long as there was a representative at the front desk, it would be fine. I even left for work over an hour early, on an empty stomach, just to get it done. When I arrived, the front desk representative a very polite young man told me he couldn’t perform the scan but that his supervisor could at this time due to no trainers in. However, when he asked her (Aja), she refused, saying she “wasn’t a trainer” and “wasn’t trying to do it and she’s on her phone” She also mentioned that the door was locked, which it was not. I politely mentioned that all that’s required is entering the access code, and that I’ve always been able to do the scan without a trainer in the past. Her response and attitude were dismissive and unprofessional. She even commented that she works the graveyard shift and “doesn’t really have to do much” besides sit and be on her phone. That statement, combined with her refusal to help, made me feel disrespected and unappreciated as a paying member. When I checked the door myself and confirmed it was open, she became defensive and said something along the lines of “I can get you to lose your membership,” which I found completely unacceptable. Additionally, when I originally signed up at this same location, the perks of my membership such as the private locker rooms were not explained to me. I only learned about those benefits after visiting another branch. I also want to mention a professional and safety concern: as an employee working in a public setting, your face should be clearly visible. In this case, Aja’s hair completely covered her face her eyes, nose, and overall features were not visible at all. From both a customer service and safety standpoint, this is inappropriate. If an issue were to arise, it would be impossible for anyone to provide a description of her appearance. I’m sharing this not to complain for the sake of it, but because I value this gym and want to see the level of professionalism reflect the quality of the brand. I hope this matter is addressed appropriately and that steps are taken to ensure better training, professionalism, and accountability among staff regardless of the shift they work. I would appreciate a follow-up regarding this incident. Thank you for your time and understanding.

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Certified Luke Kurtisvia Google

5 months ago

My home gym and I love it! Great staff, massive location with plenty of equipment. They have and Olympic sized pool, and a running track loop around the second level of the gym. First and second floor full cardio section. Free weights downstairs and a CrossFit style training room. There’s a women’s only section, which is great for ladies that want a little privacy when training. LVAC also offers a wide array of classes, I haven’t attended any but I always seen them in there getting it in & it looks like a good time. They have a juice / food bar which is super good. Smoothies are bangers and people regularly order food and eat at the tables. The gym has a MASSIVE parking lot so there is plenty of spaces to park. This is a great location for all levels of training and the members are pretty awesome too! Plus they have a sauna and steam room! Love this gym & it’s only 15$ a month!!!!

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Cass Sorensenvia Google

6 months ago

I've avoided giant corporate gym chains my entire life for a reason; just another member number giving them $$$. I understand "policies" and such; however I attempted to cancel my membership due to personal family emergency resulting in not being in Nevada any longer; I called and spoke with someone, asking for an exception to please waive fee's, as I haven't been a member for 30 days; nor have I used the facilities. I was told no, and hung up on. Then attempted emailing... and this is the response I receive. Thank you for reminding me why I avoid corporate gyms! Pay a little more to support a business that's going to support you!

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John “Ponce Mahal” Lestervia Google

9 months ago

Aside from the fitness areas and workout equipment view. No type of gym has continued to be a major stronghold influence within Las Vegas. From the decision to remain open during the Covid shutdown. The decision to shut down the pools after a swimming fatality. After the recent shooting, the decision to offer counseling to those affected that day. With strong decision-making. Comes great responsibility. LVAC difficult decision-making deserves to be looked upon as a city council committee. And noted how that type of power is not always a Marvel-ous thing to manage.