P

Penny Lanevia Google

3 months ago

I can not recommend Las Vegas Auto Repair (operated by Kent Enterprises LLC) to anyone. My 2016 Toyota Corolla has been at Las Vegas Auto Repair (operated by Kent Enterprises LLC) since October 4 for an overheating engine, plus a driver’s door handle and a new key. Since then, I have been told over and over “it will be ready tomorrow,” while the shop keeps my car and continues charging me. So far I have paid $3,000 for an A/C compressor, freon, fan relay, spark plugs, door handle work, water pump, thermostat, cam shaft sensor, fuel pump, and labor. Despite all of this, the original problem is still not fixed. I have now picked up this car four separate times, most recently yesterday, and every single time the exact same issue is present: the car overheats within minutes and has to go straight back to their shop. The door handle repair has also dragged on and has not been completed properly when promised. I have been told they broke a bolt and rethreaded it, waited on parts and key programming, and most recently was assured by the manager (Donovan) that they would cover further service and personally test drive it — yet the car still overheats. As I write this, my car is still at their shop, nearly six weeks later, with the overheating issue unresolved despite thousands of dollars in charges. In my experience, this has been a pattern of misdiagnosis, delays, and broken promises. Save yourself the time, money, and frustration and take your business to a different shop.

A

Ahmed Wishahvia Google

4 months ago

I had a wonderful experience with Mr. Rafael. I had my brakes replaced, and he stayed with me all night until we finished the repair. He helped me choose the right part for the car at a reasonable and good price, and also a reasonable price for the replacement. Thank you very much; he is a true professional.

J

Julious Mclaurinevia Google

5 months ago

My van overheated on a Saturday night and I was able to get it towed here at 9 o'clock at night. They had it all day Sunday and Monday. I waited at the shop while they did some additional fixings and was able to talk to the owner. Donovan is a really nice man and his care for his shop, employees and the customers car are impressive. I feel like my price was fair and I don't feel taken advantage of. I'll absolutely be referring them to everyone I know💯

T

Tori Sleepervia Google

7 months ago

Christopher was incredibly helpful with my car. I drove in from out of town and started having issues right as I got in to Vegas. I'm only here for a quick trip so I'm glad I found this Auto repair shop to keep me from getting stuck!

M

Marissa Phamvia Google

8 months ago

Carlos was an amazing help in our situation, we were told something needed to be replaced by the BMW dealership and Carlos helped us with what we really needed. He responds fast, he has integrity, and has great customer service. He really cares about his customers and has the best interest for them. I’m glad we found Vegas auto repair — we will be returning for every car service we need!