Phil W
My wife and I absolutely love Läderach, it’s hands down our favorite chocolate, and we’ve been loyal customers at their Stanford Shopping Center location for a long time. Yesterday, while we were in LA, we picked up one of their Easter gift boxes as a gift. Unfortunately, with the heat and a bit of oversight on our part, we left it in the car, and the bunny chocolates basically melted into a blob. Today I went to the Stanford Shopping Center location just to see if anything could be done, even though I didn’t expect much since it was from a different store and honestly our mistake. To my surprise, the store manager, Maria Navarro, went above and beyond. She kindly offered to replace the bunny shaped chocolates, even though it meant her store would have to absorb the cost. That level of generosity really stood out. This experience only reinforced why we love Läderach - not just for the incredible quality of their chocolate, but for the people behind the brand. Thank you, Maria, for turning a disappointing situation into such a positive one!






