Liberty Management, Inc.

I have two rental properties managed by Liberty Management, and I’ve had a great experience with them. Our property manager, Vincent, has been extremely helpful, easy to contact, and always responds to any requests very quickly. He is professional, responsive, and makes managing rental properties stress-free. I highly recommend Liberty Management and appreciate the excellent service Vincent provides.

I scheduled a tour to view one of their vacant properties and received a confirmation email. On the morning of the appointment, I received another email asking me to confirm the tour, but when I attempted to do so, it had already been canceled. The email stated, “Contact us if you have any questions.” Yet, I have been unable to reach anyone by phone or email regarding the issue or the possibility of viewing the property I’m interested in. I'll be taking my business somewhere else. Response: Thank you for your response; however, it would have been nice to receive a phone call or a response to my email before responding to a review. I did indeed make some time changes; however, I rescheduled the last appointment the day before, but never received a confirmation from your system. I also verified that the change had been made for 10:20A by checking the previous email for the original time, but still no instructions. Only when I haven't heard anything is when I've made changes the morning of for the same time slot. This review is based off my recent experience, maybe prospective tenants might have a better expereience.

Such an easy and awesome experience working with Liberty. They made my transition from Phoenix to San Antonio so simple and stress free! They help setting up utilities so you don’t have to, their staff is so kind and knowledgeable, the viewing was amazing, I’m so glad I was able to become a part of the Liberty family and I hope to remain here for a long time!!!

Took a month for our ac to be repaired in August. Leading to the house to be uninhabitable for that time. Edit. Your response is inaccurate and dismissive. My review is not misleading—clarifying that it was a window unit that took a month to replace only reinforces the issue, it does not excuse it. The delay was not due to a “family preference” but rather a good-faith courtesy suggestion to save the property owner money long-term, given that these window units have a short lifespan and limited warranty. We have already gone through multiple replacements in just the last few years. That courtesy suggestion should not have caused a three-week delay. A responsible management company would have proceeded with the original plan once no resolution came within a week and, at minimum, offered a temporary solution in the meantime. Nothing was insisted upon you and if were to have know it would’ve taken more than a day to pursue that alternative course of action we would’ve just defaulted to the standard procedure. We have no preference for what the cool air blows out of. During this delay, my personal and work space was uninhabitable, with temperatures exceeding 95 degrees throughout the day. This is not the first time, either—when the central AC failed in the main house two summers ago, it took over two weeks to repair and resulted in damage to my personal property due to the heat. Instead of taking accountability and asking what you could have done better when faced with a bad review, you chose to argue semantics and pressure me about changing it. Given that your other low reviews also come from renters, it’s clear this lack of urgency and empathy for tenants is not an isolated case.

Liberty Management made my transition across the country much less stressful with their prompt responses (via text) and user-friendly site.. They also helped me locate local service providers for my utilities, trash, internet, mail. I haven’t rented in years and so this was a new experience for me as I remember having to locate all of my various service providers. Liberty Management showed high quality service, and I would highly recommend them.