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sue Johnsonvia Google

about 1 month ago

I found Mad Paws as I was going overseas for 3 weeks and was looking for a reliable sitter. Emily is the loveliest young lady, at the meet and greet my cat Lester immediately to her and I felt reassured he would be cared for and he was, healthy and happy when I got home.

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Janette Andersonvia Google

about 2 months ago

I found mad paws a very easy site to book a dog walker. I they have many experienced walkers to choose from in our area. We found Ben E who was fantastic with our dog Chip. Ben is a good communicator and was always very punctual and reliable for the walks. Our dog chip loved him and was so excited when he came to Walk him

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Helen Grzazekvia Google

2 months ago

Sue-Ellen has a great, safe home and secure environment for our pets. The big girls (Labradors) went for a stimulating walk and our little Cavoodle was able to snooze happily. Flexible, kind care with Sue being intuitive and attentive to each dogs needs.

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Amanda Mcquinlanvia Google

4 months ago

Using Mad Paws has been fantastic for us. Cheaper than using a kennel service and your pet is in the comfort of the sitters home or yours. Being able to receive updates and photos puts your mind at ease that your furr baby is well looked after.

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Katevia Google

5 months ago

IF YOU COMPLAIN AND GET A REFUND YOU CANNOT LEAVE A SITTER REVIEW. This company cannot be trusted to vet their sitters and their platform is designed to ensure negative reviews are not left if a complaint is lodged. I engaged a well reviewed pet sitter promoted on the Mad Paws website. The sitter and I met and discussed requirements for over an hour. I engaged the sitter to look out for an elderly tripawed cat who has been showing signs of separation anxiety when I'm away overnight. She was tasked with keeping me updated as to how the cat was coping and to comfort the her should she become distressed. Where she was not able to comfort her, the sitter was supposed to contact me to advise this, anytime, day or night. Distressingly, this did not occur. Outdoor security cameras picked up my distressed cat pacing and crying for hours before I came home early and the sitter said my cat had been fine except for when the sitter moved her car. When I confronted the sitter she blocked me and told me she would refund what I had paid for the booking, which she did so. Turns out once a booking has been refunded there is no way of leaving a review warning others. Mad Paws has confirmed this to be case and stated that a refund is a sign of goodwill, not admission of wrongdoing. Which is rubbish. Mad Paws had me trawl through hours of distressing footage to demonstrate what happened. I sent all the messages showing that the sitter lied outright about the condition of my cat and what had occurred. Mad Paws repeatedly ignored my complaint and evidence. A month later they said they weren't going to take action or respond to any further attempts at contact. My cat was ill for over a week after this episode. I have been back and forth with Mad Paws half a dozen times over the last month and they say that because she was well reviewed previously that they will "flag her account" and "keep an eye on future bookings" to make sure this doesn't occur again. Basically, she's not been caught out before (I myself gave her 5 stars after the first booking) and as long as she's not caught out again then she'll be fine and able to torment other people and their pets. Do not trust this company, they do not vet their sitters and when they are told about sitters behaving callously and not performing their duties they ignore the concerns, despite video and messaging evidence.