Lashae
I’m very disappointed!! I invited my friends out for what I thought was going to be a great time I paid for 5 special wristbands that give you unlimited access to all attractions and bowling and paid for 2 twenty seven dollar play and eat for the kiddos. So to make a long story short we were placed in lane 2 and a couple was placed right next to us in lane 3. Next thing we know the guy was very aggressive towards his wife and it started verbally and then it escalated to physical. I had my 1 year old granddaughter and my guest kids to and when that happened they literally almost hit us with whatever he threw at her. I immediately told the guy about it and no one came to do anything. By this time my guest and I was very uncomfortable and uneasy so they left. As they were walking out the guy was extremely rude and aggressive towards the manager Kat and so was the lady. I waited until the left and informed her of what happened and told her it was so bad and unsettling that my guest left and didn’t get to enjoy what I paid for. So I asked for a refund for that because we didn’t even get to enjoy ourselves and do anything. She told me No unfortunately she couldn’t but offered me free 1 hour bowling but I said ma’am I paid for the full experience not for a hour of bowling and they should’ve handled that immediately. She then says to me next time let someone know and I told her I did and infact the guy is right there but I was met with he just started working here 2 weeks ago. But please explain to me why is that my problem and I feel like if you are a guest and your trying to enjoy yourself you shouldn’t have to deal with chaos and abuse right next to you. I don’t think I will be coming back here at all. This was all around just a negative situation and experience for myself and my guest. I’m very disappointed and definitely disgusted with this. And to add insult they gave the aggressive guy and his wife a refund like how does that work it’s insane.
