Main Event Fort Worth North

I’m very disappointed!! I invited my friends out for what I thought was going to be a great time I paid for 5 special wristbands that give you unlimited access to all attractions and bowling and paid for 2 twenty seven dollar play and eat for the kiddos. So to make a long story short we were placed in lane 2 and a couple was placed right next to us in lane 3. Next thing we know the guy was very aggressive towards his wife and it started verbally and then it escalated to physical. I had my 1 year old granddaughter and my guest kids to and when that happened they literally almost hit us with whatever he threw at her. I immediately told the guy about it and no one came to do anything. By this time my guest and I was very uncomfortable and uneasy so they left. As they were walking out the guy was extremely rude and aggressive towards the manager Kat and so was the lady. I waited until the left and informed her of what happened and told her it was so bad and unsettling that my guest left and didn’t get to enjoy what I paid for. So I asked for a refund for that because we didn’t even get to enjoy ourselves and do anything. She told me No unfortunately she couldn’t but offered me free 1 hour bowling but I said ma’am I paid for the full experience not for a hour of bowling and they should’ve handled that immediately. She then says to me next time let someone know and I told her I did and infact the guy is right there but I was met with he just started working here 2 weeks ago. But please explain to me why is that my problem and I feel like if you are a guest and your trying to enjoy yourself you shouldn’t have to deal with chaos and abuse right next to you. I don’t think I will be coming back here at all. This was all around just a negative situation and experience for myself and my guest. I’m very disappointed and definitely disgusted with this. And to add insult they gave the aggressive guy and his wife a refund like how does that work it’s insane.

We had an excellent experience at Main Event. We celebrated my daughter’s birthday here and everything was wonderful. The staff member who assisted us was very kind and attentive, always making sure we had everything we needed. We felt very well taken care of, and the celebration was a great success. I am very happy with our experience and would definitely come back. Highly recommended!

The front staff (where you decide the package you want and how long etc) was attentive and helpful. The gentleman who helped us (I’d say maybe hes a manager) was super helpful in helping us get the best package and bang for our buck and even have is some cards for bowling for the next visit. Through out the visit he was making sure everyone was good and cleaning while engaging with guest. We had 5 kids with us and 3 adults and he is actually what made this visit okay for us. We played some games and did some bowling and as we bowled we ordered food and drinks and that’s were the visit flatlined. We order the pizza the wings the bread and we received the food no napkins no plates no utensils. I had to go find someone to get us plates not realizing the utensils were needed to and still no one even after realizing we were handed food without plates our server never came to just do a 2 minute check. (2 bite/2 minute rule is important for this very reason, IYKYK) so now I’m going to find utensils and napkins. She kind of chuckles about it with I’m sorry he (referring to the gentleman who dropped it ) didn’t give yall anything with that and walks off 👀 she was the server. She took the order, the drinks and was fast to ensure we paid at the end!! Lazy that was nothing short of a person wanting to make sure she got her tip but didn’t have to do the job. She should have got plates napkins etc after the order was placed before food came out to make sure of for some reason she wasnt the one running it her guest were still taken care of. It was frustrating to say the least. Food and bowling kind of seems like common sense to bring napkins and lots of them. Had it not been for the older gentleman up front just doing his job and engaging with us our experience wouldn’t have been good. He saved the day. After spending close to 1k for this I don’t think the experience would have been worth it had it just been the other employees around! So thank you gentleman from sat October the 4 2025 around 1:15ish until we left after 5 thank you for caring and for being so attentive. You went above and beyond and it mademy son’s birthday bash. I wish I’d gotten his name but next time I will make sure to do so

The place is dirty. They don't clean the tables when people leave. You sit there surrounded in trash. We waited for an hour for them to clean and they never did. I actually cleaned up our area with a towel and glass cleaner that was left there. I guess they expect the customers to clean up. If your a manager, check the cameras and then find another job because you are not effective at this one..

We had our huge family here today! Emma did an amazing job all alone! She brought our food orders here quickly and our drinks! She kept checking on us and one of my daughters came in late and loved that Emma knew every one of our names! She was so professional and personable! I hope she's here the next time we come! We were here from 11:30 AM until 5 PM! Excellent service! Aaliyah checked us in at the front when we came in! She was amazing. She was so helpful all day long and with just the best attitude and smiles! I hope she's here next time as well.! She remembered who all of us were as well! These two girls need to stay here for a long, long time! All the kids and adults had a fantastic day!! Thank you🙏❤️🥰🙏❤️🥰