cece smith
This place is going downhill fast. I’ve loved coming here ever since it was Latitude 30, but tonight completely changed my perspective, and I will not be returning. The customer service from the moment we walked in until the moment we left was absolutely unacceptable. My sister was celebrating her 46th birthday, and when I arrived, she and others in our party had already been standing at the hostess stand for about 10 minutes without a single employee acknowledging them. We then went to the bar, where we waited another 10 minutes before I finally had to ask if we could order a drink—no one had approached us or taken our order. We had a bowling lane reserved and assumed that would result in better service, but it was actually worse. After signing in and starting our game, 10–15 minutes passed before we had to track someone down just to get a waitress to our lane. Even then, the service was rude and disorganized. While taking our order, the waitress walked away twice saying “I’ll be back” without confirming anything, forcing her to return just to finish taking the order for our party of six. Because of this, the food came out piecemeal—some people never even received their food at all, and not even the drinks arrived at the same time. We played an entire game before everything was partially resolved. When we spoke with the manager, Sydney, she focused more on blaming the kitchen than taking responsibility for the poor service we received. While she did offer one free bowling ticket, it won’t be used, as we have no intention of returning. To make matters worse, the bathrooms were also extremely dirty. Overall, this was a frustrating and disappointing experience, especially for a birthday celebration. Sadly, this visit ensured it will be our last.
