Keshia Estwick
I recently visited Maya Blue Wellness for the Good Morning Maya 2025 experience and wanted to provide some constructive feedback following my visit. The setting itself is beautiful, and the restaurant team were genuinely lovely throughout the experience — welcoming, attentive, and professional. They were definitely a highlight of the visit and made us feel very comfortable. However, overall the spa experience did not quite meet the standard I was expecting. At times, the organisation and communication between staff felt inconsistent, which created a slightly uncomfortable atmosphere. One issue that particularly affected our experience was being approached regarding noise levels. We completely understand the importance of maintaining a calm and relaxing environment within a spa setting, however we genuinely did not feel we were being excessively loud or disruptive. We were simply relaxing and quietly enjoying the experience together. There was also some confusion surrounding the interaction with the staff member who approached us regarding the noise levels. While I completely understand the importance of maintaining a calm and relaxing environment within a spa setting, the situation felt unclear and uncomfortable for our group. The same member of staff explained one reason to me for approaching us, while giving someone else in my party a different explanation. This created mixed messages and left us feeling unsure as to what the actual issue was. Following the interaction, it also felt as though attention had been drawn specifically towards our group, which unfortunately made us feel quite self-conscious and uncomfortable for the remainder of the experience. In addition, the spa treatment itself felt quite rushed and lacked the relaxing, attentive feel I would normally expect from a premium spa experience. I left feeling that more care and attention to detail could have made a significant difference to the overall visit. I share this feedback respectfully, as the venue has a lot of potential and there were certainly positive aspects to the day. With improved organisation, clearer communication, and a more personalised approach to treatments, I believe the overall customer experience could be greatly enhanced. In comparison to other spa experiences I have had, including at Hope Street Hotel, I feel there is an opportunity to create a more polished, relaxing, and consistently attentive experience for guests.
