Socrates “Socrates”
I had a technician come by to estimate a plumbing job. He did a great job of listening to me and even called his office to talk to his senior about the job. He explained to me how he would approach the job professionally. I was impressed and asked him to send me a quote which he did from the OFFICIAL email address of the company. I was professional and so was he about the job. I received the quote and decided I wanted to go ahead with the job. I called the office and spoke to the front desk and told them I want to proceed with the job. This was before Christmas. I called again and asked for the technician who sent me the quote. I was told he would call back. I received no calls. Today, Dec 29th, I called and was told he was out of the country indefinitely and so I asked if anyone else can do the job. I got a call back from the company saying they did not want to work with me!!! I was shocked! I asked why? Response: They accused me of having tried to work with the technician on the side to get the job done cheaper! A TOTAL LIE!!! I had NO such conversation with the technician. They claimed that the technician told them that I was trying to work with on the side. I am very offended and concerned that I have been accused of lying. This is unacceptable. See attached official quote I called to honor.
