itzel tarin
Mile high yall stay disappointing me. I love the people at mile high, they are always so friendly, super helpful and just great people over all, but they will always find a way to make their money. About a month ago my boyfriend dropped off 3 chains and a ring to get fixed. When I arrived to pick up my chains I looked at them and all seemed well except one of them which, I’m assuming during the process of fixing they broke the clasp. Leo told me they’d fix it free of charge ofc right, cool no biggie. About 2 days later one of my other necklaces snapped out of the blue, was upset because it had only been 2 days. I went back that weekend and like always Leo helped me. I explained what had happened and he told me - verbatim, “when those things happen bring it back so we can get it fixed again.” I had expressed to him that I was really upset about it because not only did it break without me doing anything, but I had JUST paid a lot of money for the initial repairs. He assured me he wasn’t going to charge me to fix the chain again and I was more relieved. Fast forward to today, I came to pick up my chains once again, and now I’m being charged AGAIN for the chain that broke even after Leo himself assured me I would not because it was a faulty job. I’m extremely disappointed and upset with Mile high because even with loyal customers, they won’t miss out on getting they money.
