Douglas Huff
Everyone was very pleasant, however, that's really the only positive. I set an appointment for repair of my water heater and was told between 12 and 2pm. Confirmed by them via text. At 2pm no one had arrived. Called, and was told they set 4 hour windows although they set and texted 12 to 2pm... OK, by 4pm then? At 4pm still no technician. Called again. Should be next stop. Got a call around 4:30 that the technician was about 45 minutes out. Got here right before 5:30. Then no tools, no diagnosis, just my unit is 10 years old and has to be replaced. When I asked about repair I was told, "well, we could start swapping out parts. I'd have to go back to the shop." Gave me an incredibly high quote for a new unit and install and a sales pitch to buy their annual service. Well, no. Then charged me $89 for a service call when no service or diagnosis was done hours after the appointment scheduled time.
