E

Emma Rummevia Google

4 months ago

Highly recommend Minerva’s! Love being able to support a local, small business. They always treat my dog with such care and do a great job! Store is very clean and the staff is very friendly.

I

Ilia Sotovia Google

6 months ago

Great grooming salon! They always take amazing care of my dogs, leaving them clean, fresh, and happy 🐾✨. The staff is friendly and professional. Highly recommend! 💖🐶

A

Adam Wisevia Google

7 months ago

Very kind to me and my dog. My dog was happy when he got there and happy when I picked him up. He wasn’t in a rush to leave and seemed to really have enjoyed it there. He wasn’t very clean and well groomed!! Definitely going back.

K

kenzie mcdowellvia Google

8 months ago

Very unprofessional and upsetting experience. I brought my cat here to be groomed. She has another regular groomer I take her to but since they were booked up, I very hesitantly went out on a limb bringing her somewhere else. Definitely learned my lesson the hard way. I am not picky about the shave/cut itself. My cat has a long healthy coat, so as long as she is shaved down to be comfortable and is safe/happy, I am happy. They informed me they don’t do a super short shave because they can’t for cat fur which was fine with me- though her normal groomer shaves her down shorter and completely smooth/clean, so it is possible. Nonetheless, when I got her home and saw the choppy shave, I wasn’t bothered especially given the decent pricing. But you get what you pay for… The next day I was alarmed to find large bald patches on the nape of her neck that were red with scabs and irritation. Definitely razor burn. I was extremely upset that I was not at the very least made aware of this when I picked her up. Instead, upon picking her up I was brought out the wrong animal twice before they were able to locate my cat. They then proceeded to ask me how much I owed them at checkout? Other employees weren’t very nice. Extremely disorganized and chaotic. Just to top it off, my cat has been shedding a lot considering she was shaved and supposedly given a bath and deshed. Her ears do not look like they got cleaned even though that was supposed to be included. And she has been itching since- likely from cheap product. Again, none of this is the norm with her regular groomer. I did speak to the owner about this. She was nice enough and at least offered an apology for my experience, which is more than I was expecting. But that was about it. She tried to explain “their side of things” which was that short shaves for cats are going to be choppy due to their silky fur. I explained why this was untrue and wasn’t what I had voiced as a concern to her regardless. That my cat has never had issues like this with grooming prior to this experience. Razor burn is easily avoidable and definitely not normal if they knew what they were doing. I told her I wouldn’t be returning and she needs to be aware they’re putting animals at risk. Since I wasn’t returning, she didn’t have any other solution for me even though she asked if they could do anything. I said “well, yes. how do you handle situations like this?” She had nothing. No refund offered even though I paid in full and tipped for a service I would have literally paid NOT to have done. Plus the extra money I spent on medication for her wounds that she wouldn’t have otherwise needed. Not surprised at all I wasn’t offered a refund and it wouldn’t have changed the outcome but it would have at least shown some genuine concern and accountability on their end. Again, SUPER unprofessional all around. Clearly not knowledgeable. If you’re trying to decide, just don’t.

B

Brianna Alvaradovia Google

10 months ago

When I arrived the guy up front asked what kind of haircut I wanted. I asked for a #7 cut and enough hair left on the top so I can put in a ponytail. He asked if I wanted a round teddy bear face. I said, yes that sounds great. When they brought her out, I automatically saw a poor job done. Under her eyes were not cleaned, no hair left for a ponytail, nor did she have a round face. When I asked the guy what happened, this isn’t what we discussed he said “Oh I’m sorry.” That was it. No explanation given. There was no fluffiness to her nor did she smell like she was even given a bath. Very disappointing experience after seeing all the great reviews this place has.