Gloria Ratar
I enjoyed the coaches and the yoga experience here, but the way this studio handles cancellations is honestly over the line. I submitted my 30-day cancellation notice on November 9th, exactly as required. They didn’t reply for days, and when they finally responded, they claimed that “Cancellations take effect 30 days from the date we acknowledge your email…” This means they can ignore your email for a days or even longer, delay answering, and still charge you for another month. And that is exactly what happened to me. I sent my notice, followed all the requirements, and they still charged me because they delayed acknowledging it. I emailed them again explaining how unfair and dishonest this policy is, and they never responded. I have the full email transcript showing when I canceled, but it didn’t matter. It feels manipulative and dishonest just to get extra payments out of customers.
