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Robert Knodellvia Google

about 2 months ago

First rate service! Chauncey and Devon were great! Needed quick late-afternoon replacement of a flat tire to be able to make important next day appointment. No problem!😁

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Noval Sivadvia Google

about 2 months ago

I went to Mr. Tire to have my car serviced on Monday, November 24, for an oil change, brake replacement, and rotor replacement. When I arrived, I was told they did not have the oil needed for my car and was instructed to go to the auto parts store next door to purchase it myself. I did so and brought back the oil they recommended. While there, I decided to also replace my brake pads and rotors, as they were due. Again, I was told they did not have the necessary parts and was sent to the auto parts store next door. The store had the rotors but not the brake pads, so I purchased the rotors there and then went to the dealership to buy the brake pads. Mr. Tire then completed the service. Two days later, I began hearing a loud whistling noise whenever I lightly pressed or released the brakes. This noise had never occurred before the service. Initially, I assumed it might be the brakes adjusting, but the sound continued and is still present. I returned to Mr. Tire on two separate occasions to have this issue addressed. Both times, I was told there was nothing wrong after they test drove the vehicle and claimed they could not hear the noise. I later sent videos clearly capturing the sound, yet no meaningful action was taken. Additionally, the mechanic who worked on my car was very unprofessional and had such an attitude that I chose to stop communicating with him altogether. The manager initially stated they would work toward providing a refund, but I am now being told they need to “check with their boss” before anything can be done. On top of this, after my oil change, my car indicated that the coolant and windshield washer fluid needed to be checked or refilled. From my understanding, these are basic items typically addressed during routine service. Only after returning to complain about the brake noise was I told that they have been out of windshield washer fluid for the past three months—information that was never communicated to me at the time of service and should have been disclosed upfront. At this point, all I am seeking is a refund for the services performed, as I now have to take my car elsewhere to be inspected and repaired by professionals. Coming to this shop was one of the worst decisions I’ve made regarding my car. The lack of transparency, accountability, and professionalism was extremely disappointing.

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Jacquie Taylorvia Google

2 months ago

I was tired of going to dealer and decided to try Mr. Tire. Not only closer to home, but better hours for working people. Made same day appointment online for an oil change and routine maintenance. Received professional and warm greeting from Chauncey, who was courteous enough to explain everything to me. He assured me he’d take care of me. Shawn was an exceptional mechanic, not only explaining everything but showed me everything my truck needed. I left with complete overhaul. This will definitely be my service center from here on. You guys ROCK! I HIGHLY RECOMMEND THIS SHOP AND DYNAMIC TEAM!!

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Gianna DeCarlovia Google

2 months ago

Had a great experience! Made a last-minute appointment for an oil change and they fit me in quickly even though it was close to closing and they only had one tech working. They pointed out other maintence needs on my car but were not pushy at all! All the workers were friendly and informative too! Will be back, thanks!!!

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Gabrielle Owensvia Google

3 months ago

I came to them on Sunday 12/7 to fix my tires. They say they can fix it for almost 1400. I got new tires but they didn’t tell me about the rod situation or wheel ligament damage after they brought my tires. So I still needed to work on my tires. If I gave them more money then I would have spent $2,000 where I could have just gotten new car. They didn’t tell me nothing important or try to help any way. I will never go to them again!!! Wasted money and my time! Don’t go here ever again!