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Caitlin Hitchingsvia Google

3 months ago

Me and my boyfriend went for our anniversary loved the atmosphere and decor. the staff seemed friendly. Food was really fast, ant was lovely and helpful about our meal the other server seemed very confused about what he was serving he also didn’t seem interested in helping us. A little disappointing but worth a visit

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Gareth Jonesvia Google

3 months ago

Coeliac Review... Visited for lunch. Decor and setting are nice. Staff were friendly and helpful (although as we entered someone came in behind us shouting 'they don't pay their staff!' which caused a bit of an atmosphere). Items containing gluten are marked on the menu. I informed the waiter about being Coeliac and didn't get the most confident response to be honest. I was told there WOULD be cross contamination in the kitchen as they make their own flatbreads and if I was ok with that (obviously not if it was a guaranteed cross contamination). I clarified further - the head chef would be made aware of my order and surfaces my food would be prepped on would be cleaned down. The waiter did check if chips were cooked in a gluten free fryer - which they are. I went for the Ribeye, Skin on Chips, Garlic butter & Honey butter and Peppercorn sauce. Overall it was ok. I found the chips were 'greasy' and disappointing. Not much flavour to the steak. Peppercorn sauce was very nice. I had no 'Coeliac' reaction after the meal (always a win) but just felt slightly uncomfortable during my visit. Our waiter was very nice and accommodating but didn't seem that confident dealing with a Coeliac. I would just advise anyone with dietary requirements to be cautious if visiting and ask plenty of questions. Pasture is still top of my list for steak.

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Dean Whiteleyvia Google

6 months ago

Well, what a fabulous and unexpected experience. We're from the Swansea area and while passing by, popped in only to find they weren't open for business, but the lovely owner, Adam, warmly welcomed us in. He served us himself, put music on and then talked with us for an hour. Mugshot are an independent company, with great ethics looking to maximise the customer experience. We're looking forward so much to coming back with local friends to sample their steaks. Three thumbs up from us. 👍👍👍😁👏

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Leannevia Google

7 months ago

We visited this restaurant on 12th July for my son’s 21st. We arrived earlier than expected and went in to see if our table was ready, we were welcomed by Joe the manager who explained our table wasn’t ready ( it was very busy in Cardiff as stereophonics concert was on) but if we’d like to sit in the bar he’d call us. As soon as we walked in the atmosphere was lovely, warm, welcoming & friendly. We had 2 rounds of drinks at the bar & then our table was ready. The service was absolutely fantastic. The food served was absolutely outstanding, they did forget about our side of mushrooms but after asking brought them out & they were definitely worth the wait, Joe brought over a drink with a note clipped onto it saying sorry about the mushrooms which was a lovely touch. Joe is an absolute credit to you Thank you for helping us have a wonderful night, can’t wait to come back.

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Reina Olaervia Google

8 months ago

10/10 EVERYTHING CHECKS OUT!!! Are you looking for amazing food, excellent service, unique experience, and romantic vibe in Cardiff? Mugshot is the best! Many thanks to the team and special thanks to our waitress, Molly. She was the host and waitress at that time and everything was perfect. Ask her and listen to her recommendations. She knows the menu very well and if you voice out your preferences, you’ll get what you’ve asked for. We ordered the tiger prawns, porterhouse steak, and eton mess. It was lovely and will go back again if we come back to Cardiff.