Music & Arts

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Moataz Kesbavia Google

3 months ago

The professionalism of their teaching staff short of expectation, both in instructional quality and in their interactions with parents. There appears to be lack of respect, responsiveness and effective communication when engaging with families, which undermines trust and collaboration.

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Lauren Jonesvia Google

3 months ago

I ran into the Spillane rep here when I was returning my son’s trombone. They are all so friendly and kind. Extremely knowledgeable and have lots of feedback for the kids to keep their engagement in music high.

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Shotgun_Samvia Google

4 months ago

I’m sure guitar center is thankful for the amount of repair business you send them. I’ve never a place turn so many people away when you’re supposed to also be a “repair center.” Either learn the craft or remove the repair part from your business acumen.

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winitOpvia Google

4 months ago

Went into to get my Ibanez gio thats been sitting around without my beautiful fingers playing it for awhile restringed..and to get a whammy bar for it. It’s out of tune rn cos the Floyd rose bridge is over stressed from over tightening, when my little sister was playing with it she kinda just kept going at the nines lol now it probably has a few lose screws when I showed it to the guy it’s like he’s never seen that type of bridge before so he was scared to change it, he said he couldn’t do anything to the guitar if it was a normal restring (aka a normal bridge) and tuning he’d be able to help, but if I take it home and take the strings out myself tighten the lose screws and bring it back I’m sure I’ll change my review from 1 to 3-4 but it’s too much of a hassle to fix on my own for me rn, but I guess I have no choice. I might just take it somewhere else and just keep playing my 7 string for the time being and worry about it another time, he seemed scared to even touch it, I get it’s a nice guitar but homie you should be more open minded and willing to work. They lost out on a 100$ tip when I go back that’s forsure, he’d be lucky if I gave him 10$ extra now lol

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Shayna Toledovia Google

7 months ago

I have never dealt with a more horrific customer service experience than trying to deal with calling the (888) number. I’ve called no less than 10 times to no avail, and sent an email with no response. I went online to update my payment like the automated system tells you to. Well, that’s pointless because they’re stating I still owe for June. I’m literally trying to contact the company to bring the account up to date and I can’t get anyone on the phone. I waited on hold for 30 minutes, and nothing. I tried the ‘save your place in line and we’ll call you back’, and nothing. I’m actively trying to give you money and this company refuses to cooperate in any way. I called the store and they have been helpful but I still have to call corporate to have this resolved. If my son didn’t have a camp coming up soon for band, I would return the instrument and rent with a different company.