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I visited this car wash for a basic service, during which my bumper was severely damaged and partially torn off. A claim was filed immediately, and staff attempted to temporarily push the bumper back into place and secure it with tape. Since that time, the owner has failed to contact me regarding the claim or the condition of my vehicle. My bumper is now loose and flaps while driving, creating an ongoing safety hazard. Despite repeated attempts to follow up, no one has provided any information regarding next steps or resolution. The lack of communication, responsibility, and concern for customer safety is unacceptable and unprofessional. This business continues to operate while causing damage to customers’ vehicles without proper follow-up, resolution, or staff guidance on handling incidents.
