Tiffany
Ann is wonderful. I genuinely enjoy seeing her and feel very comfortable during my appointments. She is the primary reason I continue coming back. That said, I experienced ongoing issues with communication and billing at the front desk that led to repeated confusion. There was very little guidance regarding next steps, scheduling, or payment expectations, which made the process feel unstructured and inconsistent. After my first appointment in late November, I was given no clear instructions on how or when to pay or how to schedule follow-up appointments. I left unsure of what to do and later received a call asking for my credit card information over the phone. I agreed, but I was not given clear context about how the payment plan worked or when charges would occur, and I assumed charges would be taken at future appointments. In December, my card was automatically charged without prior notice. As I was out of the country, I did not pursue clarification on this matter and figured it would resolve itself as long as all payments were made. At my second appointment in January, I again experienced minimal guidance at checkout. I initiated the conversation myself, scheduled my next appointment, and paid in person. I specifically asked whether paying at the desk would prevent automatic charges and was told it would not result in a double charge. Unfortunately, that information was incorrect, as my card was charged again approximately two weeks later. While the clinical care has been excellent, the billing and front-desk processes caused unnecessary confusion and stress. Clearer communication and more structured checkout procedures would greatly improve the overall experience.
