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Tyler
via Google My roommate and I had just finished a four day drive from Dallas and it would have taken us days to bring everything from our pod inside; we only had a day to get it done and I’m so grateful that you were able to accommodate a same-day appointment. Jesús, Pedro, and Brandon are legends, icons, and stars; they were done in about an hour and so great to work with. Huge thank you to Valery as well for coordinating everything! You made our first day in LA so much easier and it meant a lot.
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carlos moreiravia Google ⭐️⭐️⭐️⭐️⭐️
Outstanding Service From Start to Finish. Truly Exceptional.
I cannot say enough positive things about NorthStar Moving Company. From the very first interaction through final delivery, the entire experience was seamless, professional, and genuinely impressive.
From the start, Anna was incredibly informative and helpful. She promptly set up an appointment for a video estimate of my fully furnished two-bedroom, two-bathroom apartment in the Playa del Rey area of Los Angeles. The video assessment was efficient, thorough, and reassuring. Shortly after, Ron Cohen sent me a detailed estimate and contract, and from that point on, everything moved forward smoothly and with complete transparency.
Ron was consistently flexible with my schedule and accommodating of my requests, which made an already stressful life transition far easier. Communication was clear, timely, and professional at every step.
On the day of the move, the packing team exceeded every expectation. They packed my entire apartment with exceptional care and attention to detail. My fully equipped kitchen was wrapped and boxed meticulously. My dining room furniture, delicate and intricate sculptures, and original artwork were all handled with remarkable precision and respect. The team worked efficiently while never rushing, and they consistently checked in with me, asked thoughtful questions, and made sure I was aware of how and why items were being packed a certain way. Their professionalism, intentionality, and pride in their work were evident throughout the entire process.
From an administrative standpoint, everything was equally smooth. The coordination and communication between departments was impressive. From the initial video assessment with Ron, to the insurance correspondence handled by Kristi Hahn, to the electronic payments processed by Alejandra Becerra, every interaction was easy, clear, and well organized.
I want to especially recognize Alejandra Becerra from Operations. On the day of the move, she personally called multiple times to check in, ensuring everything was going well and addressing any questions along the way. She even called again once the team finished packing to make sure I was fully satisfied. That level of care, follow-through, and accountability is rare. Well done, Alejandra.
The delivery experience was just as impressive. My belongings were packed in Los Angeles on a Friday, and by Sunday morning at 8:00 a.m., the NorthStar team had already arrived at my storage facility for delivery. The unloading process was handled with incredible precision and organization. Every item was placed intentionally, carefully, and thoughtfully. The entire delivery was efficient, calm, and extremely well executed.
I could not be happier with the quality of service NorthStar provided. They turned what could have been a stressful, overwhelming cross-state move into a smooth and reassuring experience. Every person I interacted with demonstrated professionalism, care, and genuine dedication to their work.
Thank you, NorthStar Moving Company, for making this transition such a positive one. If you are planning a move and want peace of mind, clear communication, and exceptional service, I wholeheartedly recommend hiring NorthStar. You will be in excellent hands.
