Jessica Ferrera
The concept of this place is great. It’s the staffing that’s an issue or lack there of. Walked in during a weekday and there was no one to be found multiple times. Walked around the whole place and couldn’t find a soul. Waited 5 min and finally a younger male came out from the kitchen to get something and noticed me there and told me to give him a couple minutes as he’s getting caught up. More waiting ? Nice. He saw I was noticeably bothered and came back a few minutes later with a young lady from the office. She was super sweet and attentive but it’s the waiting and disappearing that was frustrating to me. I’ve been in customer service for over 14 years and one very important thing is how your guests are greeted in your establishment. Is it warm? Welcoming? Were they acknowledged? Here it’s non existent, you have to hunt down the 2 people that are on staff because once they’ve helped you they disappear again. My food was delivered and of course it didn’t come out as ordered, so I waited for someone to check back after a minute or 2 which you should do to make sure everything is correct or if anything is needed. Not a person in sight for over 5 minutes as my food is getting cold. Finally made my way into the kitchen, to the back office, to ask for help because no one was in the outside office and no one was out on the floor. The look on their faces when they saw me in the kitchen was shock and disbelief. Maybe if someone was at the front to help assist ppl I wouldn’t have to come find you. Then when it really started getting busy there were multiple families 3-4 in need of assistance and forget about it , you had to wait 5-10 minutes to talk to the 1 female on staff. Again, she was very sweet and friendly but that doesn’t outweigh the lack of staffing, the disappearing acts, and the constant waiting around for assistance. Which none of this is her fault except for disappearing acts. Cleanliness is horrendous. You can see gunk and black dirt piled up on machines and that the place hasn’t been deep cleaned in a long time, probably since COVID. There’s no hand sanitizer dispensers anywhere and the last thing you want is to catch a cold or your family to catch a cold from a place like that. Toilets were nasty and 2 stalls didn’t have toilet paper. Also the smell is enough to want to make you barf. Drinks and food were subpar. In comparison to other arcades and trampoline parks we’ve been to this was dead last. Safe to say we won’t be coming back. Takeaways -Hire more staff, increase pay for better retention -Deep clean facility -Add hand sanitizer dispensers or refill occasionally if there’s any onsite -Clean bathrooms or have a rotation to check throughout the day -Send maintenance for out of order machines -Have someone at the front at all times for greetings and for immediate assistance
