Jill Mink
What a disappointment of a business. It took 7 months and 10+ calls to get air filters I paid for to arrive and be installed. The service rep didnt call or text until 230pm when he was scheduled 830-12. I've asked multiple times for Michael or Kyle to call me. I was told by Devon (not sure on the name because she mumbles it when she answers) that Michael would call me on Saturday and he has not. The only reason we went with One Hour Air for our new ac unit was because of how great Ben Franklin Plumbing is, boy were we suckers. When the ac unit was installed, it wasn't done right and they ended up having to come fix it, but that also took multiple calls and an escalation to Michael to get resolved. The only way I got Michael was telling the rep I was staying on the phone until he answered. This company lacks the proper systems and controls to run well and it lacks competent people. It's a disgrace to the term service to call yourself a service. What a nightmare of a company. Please take a lesson from whoever runs the Ben Franklin side because we have never had a complaint with them. They are always on time, they always communicate well, and they do the job right the first time.
