Optical Center | Kaiser Permanente Oakland

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Dean Doris Brownvia Google

2 months ago

I am in the process of making some important decisions about my eyecare, while also wanting to be stylish. Kaiser offered a wide range of choices, with no pressure to make a quick decision. Staff was helpful, and unbiased about the choice I made. Thanks Kaiser. I was in and out in 15 minutes. like that.

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John Kiskaddonvia Google

3 months ago

Love Kaiser’s Optical department and the wonderful service that I received from my clinician, Mireya! She was fantastic in helping me choose some great prescription readers! Patient, knowledgable and friendly!

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Miranda Wilsonvia Google

3 months ago

Dagana Kwan, the Optician was wonderful! She noticed that the receptionist was very busy. So she took the initiative to register, evaluate my needs for the two pair of new glass that I ordered! She was thoughtful, knowledgeable and very efficient! Please let her know! Thank you!

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BB Consultancyvia Google

4 months ago

I was able to get a next day appointment with the person who helped me the last time I got glasses. Diem was so great the last time that I wanted to see her again. She is professional, friendly, and helpful. She said that she could not believe it had been two years since she last saw me, so I knew she checked my chart before the appointment. She said she noticed that I had a slight change but enough to get new glasses. She took her time and provided excellent service. Also, the reception person was very friendly. He immediately smiled when I approached his desk.

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Juliana Rathervia Google

5 months ago

Adrian was great. My complaint is with the 2020 site. When making my appointment I was automatically sent there to check my benefit. I got a congratulations your benefit is available. When I got to my appointment I was informed my benefit wasn't available for another 5 months. Very upsetting and irritating. I was told by Adrian that there is a known glitch in the system. THIS NEEDS TO BE FIXED IMMEDIATELY AS YOU WILL HAVE MANY OUTRAGED PATIENTS.