Orkin: Thorough pest control with thoughtful, customer-focused service in Madison
Orkin, located at 3029 S Stoughton Rd, Madison, WI 53716, provides pest control services. Reviews highlight patient, thorough technicians like Ryan (who connected with a veteran customer) and James and Derek for prompt follow-ups, plus Christian for clear explanations. Scheduling is praised, though some customers report communication and pricing concerns.
3029 S Stoughton Rd, Madison, WI 53716, USA
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Comprehensive treatments for insects, rodents, and other pests in homes, including inspections and preventive measures.
Tailored solutions for businesses to maintain a pest-free environment with scheduled maintenance and emergency services.
Specialized treatments to reduce mosquito and stinging insect populations around your property.
Regular check-ups to ensure effectiveness and address any ongoing pest issues with detailed reports.
Prompt response for urgent pest problems, often available with same-day scheduling.
Overall rating
Jim Horst
Very satisfied with Orkin taking care of my Pest Control needs recently. James the initial applicator,and Derek with the two follow up inspections so far were both very prompt and efficient and do a great job. Would recommend the investment and worth it when the situation really warrants it.
Dave Curtis
Our local orkin office in south central Wisconsin has been very difficult to communicate with. No notice of visits, not adhering to recommended or requested visits and schedules. I’ve spoken with nice customer service reps who leave messages with the local office to please contact us to resolve issues and they do not respond. Orkin used to be much better to work with but it’s on downhill since then.
Amy Gonzalez
If you want to pay almost $300 for a man to show up and point out all the cracks around yours house for you to fix then go ahead and hire orkin. They won’t fix anything they will tell you they can put a little trap but they won’t. They will charge u monthly and promise that if you’re not satisfied that they will show up for free and continue services but they don’t. Then they will still charge you for it perhaps twice. Then take about 3-4 days to tell you that it was something with their system and they can’t refund you your money because they don’t have proof on their side that it got charged twice. After calling them about 4 times they will finally give you a refund but only for one charge. They claim that they spray around the house for mosquitos but why not around the windows or crevices around the house? Orkin just wants your money you’re better off doing it yourself. I wouldn’t recommend. We had multiple guys come and they seemed like they didn’t know what they were doing something about their system being down. I don’t think orkin is as professional as they claim. Very frustrated with the service. It’s been months and I’m still waiting for a call from a manager.
Sharon Oliver
Great Customer service. Scheduled promptly on the phone with Sabrina. Confirmed a few service agreement items with Osabella. Courteous phone service and knowledgeable technician. Christian was prompt, friendly and professional. Great explanation of the yellow jacket treatment he was providing.
moondropshoppe
Ryan was amazing. He was patient and listened to my concerns. He was thorough and was very personable. As a veteran myself we were able to connect and even share experiences we have both had in the military. It was great to feel like it was not just another job, but rather that he was doing something he enjoyed - helping people and caring for others and truly concerned about how he can help. His knowledge was extensive and he was great to work with. Hopefully he comes for my follow up appointments. The appointment making experience was also incredible. I needed some last minute service and the call center found availability the same day. The gentleman I spoke with was kind and caring and did not pressure me to buy into any package. He explained and answered all my questions and allowed me to choose what I felt like would be best for me without the pressure which was super nice!
