wui hong ho
I hired Orkin Canada on June 14, 2025 for pest control service. The total charge was $472.50, which I had no issue paying. This was my first pest control experience. I clearly explained that I was seeing spiders and snowbugs in my home. I was assured the treatment would be effective and that results could take up to 90 days. Because we have an infant at home, we followed their evacuation requirement and stayed elsewhere for two days for safety while the treatment was completed. The technician called after finishing the service and gave prevention tips. I followed every instruction carefully — including installing mesh over inlet and exhaust openings to prevent re-entry. However, just three weeks later, I found live spiders and snowbugs in the basement again. I documented the issue with photos and contacted the technician requesting a follow-up visit. On July 7, he replied saying he would have the office contact me to schedule a second visit. No one ever contacted me. Then on September 11, 2025, I was contacted by an AR collector stating I had an outstanding balance. I explained the entire situation and clearly stated that I was disputing the charge because the service did not resolve the issue and no follow-up was provided as promised. I was told the matter would be forwarded to the local branch. Again — no response. Then suddenly, on February 25, 2026, I received a final notice threatening to send the account to collections and impact my credit score if payment was not made. Let me be clear: I have to pay for a service that did not resolve the issue. I requested a follow-up within the 90-day effectiveness window. I was ignored. Instead of honoring their service commitment, they escalated to credit threats. This is extremely disappointing customer service. I am not refusing to pay arbitrarily — I am disputing the quality and completeness of the service delivered. For a company of this size, the complete lack of follow-up and immediate move toward collections is unacceptable. I would strongly caution others to document everything carefully if using this company. I sincerely hope someone from Orkin Canada reviews this case and resolves it properly instead of threatening customers over a service that was never completed as promised. Update: Orkin eventually come with a settlement with me that all the fee charged by this service is waived and hey gave me a call to explain why my request has never been responded by their staff as my contact info is incorrect on the file.
