Amanda Ratliff
I went in to exchange a fragrance I bought as a gift and was told body products are final sale. There was a small sign on the counter, but this wasn’t mentioned when I checked out, and I was given a gift receipt, which made me assume it could be exchanged. The manager explained this was due to the holiday rush, but handing out gift receipts for non-exchangeable items without verbally mentioning they’re final sale feels misleading. At a $50 price point, especially for a gift, clearer communication upfront would have been really appreciated. I’ve always loved this store, which made the way this was handled especially disappointing. I left feeling brushed off.






