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Brandyvia Google

30 days ago

They did an amazing job on a stone repair for my ring! Another jeweler in town said they could not fix it due to the way my setting is and Osborne repaired it with no problem! I’ll definitely be back for any of our jewelry needs! Thank you!!

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April Wildevia Google

about 1 month ago

I just had a horrifying experience here earlier. I was out doing errands in the area and I thought that I would stop by and look at some things. Nature also called and I asked where their restrooms were. A nice gentleman showed me the way and I thanked him. About 5-10 minutes in I'm alone in the two-stall ladies room and it's becoming a process and a woman walks in and addresses me directly asking if I'm okay and if I need anything in a sickly sweet way clearly hinting at something. I say no thank you and wonder at how strange that was. Suddenly a minute or two later two women enter and that woman again speaks to me directly and tells me that I'm going to have to leave the restroom because it will be closed for cleaning because the cleaners are there. I ask her if that's true and she says yes it is. This woman clearly wants to get rid of me and does not care in the least that I am completely in the middle of something you don't walk away from unfinished. She comes back again a minute or two later, bulldogish as ever this time saying that the restrooms are going to be closed. I tell her that I'm trying to finish up. She tells me if I don't get out immediately that she will call the police. I tell her that's ridiculous and that she should have some dignity. She answers that I have 3 minutes or she will call them. Besides the outrage and disbelief I also wondered what police would even do to someone trying to finish using the facilities of a place that was very clearly being discriminatory and harassing someone while they're half naked and vulnerable. I can guarantee without a doubt that if I had bought something first and then gone to the restroom after or if they thought they could land a massive sale from me I would not have heard the slightest peep. When I came out neither she nor this cleaner were anywhere to be found. Instead I found a manager-looking person who seemed to be waiting to observe my departure. I approached him and a woman nearby and asked if they were involved in what happened or they knew the name of the woman who was threatening me with the police. He would not give me her name or acknowledge that she had come in multiple times to harass me. He did give me his name and when pressed did apologize. I requested that a direct complaint be made on my behalf about that woman that harassed me and I gave him my name and number requesting that I be called back with an update regarding his employee. I'm now awaiting an update.

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Michelle Reillyvia Google

about 1 month ago

My experiences have been absolutely wonderful at Osbornes! This last time I stopped in for a ring cleaning. They noticed loose stones and a crack in my emerald! Within the week they were able to locate a match and replaced it & tightened those that were loose. Brian did a fabulous job. My ring looked brand new! The customer service at this store cannot be better! Thank you Osborne Jewelers!

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T Bennvia Google

2 months ago

Brian and Cherylle at Osborne’s Jewelers deserves every bit of a 5-star review. They went above and beyond by replacing a missing diamond and thoughtfully piecing together two rings into a beautiful necklace—all within just 24 hours. Their craftsmanship and attention to detail were incredible, but what really stood out was how helpful and thorough they were throughout the process. They took the time to walk us through decisions on the necklace length, jump, bail, and overall design, making sure everything felt right and personal. The final piece exceeded our expectations, and the entire experience was seamless. If you’re looking for someone who truly cares about their work and their customers, Brian and Cherylle are the people to see. Highly recommend Osborne’s Jewelers because of them!

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donnisia tibbsvia Google

4 months ago

Osborne's is a long time favorite of my fiance. He picked out a stunning engagement ring for me that I absolutely loved. He beamed about the service and recommendations he received. Since our experience went so well, we returned to pick out a new set for the actual wedding. A few miscommunications about the policy for upgrading had us worried if we would be able to keep our long standing run of doing business with them. As always, the manager was able to identify the issue and correct it. We bought our second piece that we absolutely love. I'm huge about customer service and I was pleased to find how much this store values it's customers. I won't hesitate to continue to support this business and recommend it to others. We are proof that here, you are more than a purchase. Osborne's cares and delivers consistent excellent customer service. Special thanks to Mitch, Bre and Ms Michelle! We will be back. 😉