luyao yu
Today my birthday, I brought my own chocolate cake to the restaurant and clearly told a staff member that it was a chocolate cake and that it did not need to be refrigerated because the weather was cold, but that it should not be kept in an excessively warm place. Regrettably, it was placed in the back kitchen, which was extremely hot, causing the cake to melt badly. Whilst some staff were kind and attempted to make amends, and informed me at the time of settling the bill that a portion of the charge had been waived. However, after a while the manager came over and told me I should have advised them not to place the cake in a very warm spot, and that I should have instructed them to put it in the freezer. I realise that perhaps because the restaurant was extremely noisy, the staff did not hear clearly. I had already told the staff member that the cake should not be kept in a hot place. As this was a chocolate cake, it must have been placed somewhere very warm, which caused the entire cake to melt. When I tried to explain this to the manager, he walked away before I had finished speaking. Although I do not wish to blame anyone, I felt very upset being told that this was my responsibility. While I appreciate that part of the bill was waived, what I really wanted was my cake back, and for the manager to listen to what I had not yet finished saying. The pizza was very good and the restaurant itself is great, but unfortunately I do not think I will come back.
