Bri Davis
This massage was booked by my partner as a birthday surprise and was advertised and purchased as a couples massage. The intention was for us to share the experience together, which made what happened especially disappointing. When we arrived, my partner briefly stepped away to use the restroom. During that time, I was escorted to a private treatment room on my own. I did not know we would be separated. By the time I discovered we were being placed in different rooms, my partner had already been escorted elsewhere at a separate time, and I was never given the opportunity to see or speak with him before the service began. It was only after we were already separated that we were informed the spa does not have couples massage rooms. This was never disclosed at the time of booking. Had this information been shared upfront, we would not have selected this service. When I expressed concern and asked to speak with my partner once I realized what was happening, staff discouraged communication and insisted the other therapist would explain the situation to him instead. We felt pressured to proceed without the opportunity to talk or jointly consent to the change. The massage experiences themselves were inconsistent. My therapist wore a mask, used oil, and provided a standard massage. My partner’s experience was entirely different and uncomfortable, which completely defeated the purpose of booking a shared couples experience. What further speaks volumes is that we attempted to address this experience privately by reaching out via email after our visit and received no response at all. Being ignored after raising a legitimate concern only reinforced the impression that customer experience and accountability are not priorities here. Advertising a couples massage without offering couples rooms is misleading, especially for special occasions like birthdays. This was a one time experience that cannot be replaced, and the service delivered did not match what was advertised. I would not recommend booking a couples massage here unless transparency and customer care significantly improve.
