Fernanda Santana
I took my 2 cats for the first time at the beginning of this year, for being their first hair cut it was good I was happy with their job as they did what I expected them to do, I took my cats again on December 19th to get their second hair cut I booked my appointment for more than 3 months in advance as I wanted them to be ready for the holidays, as last time I was happy with their service I paid in advance $225 for the haircut of my two cats, I dropped them off at 7 am and around 12:40 they called me they were ready to pick up, when I got there they told me, they were only able to do the cut of my Male cat and not for my Female cat because she was moving like a”Kangaroo”, they tried but they were not able to do their cut, they said they were going to refund me the amount of money I paid for her ( I paid $112,50 ) they only refund me $75 less of what I paid, they said I should try to schedule and appointment maybe after the holidays as there were so many pets at the time. I’m very unhappy as I booked their appointment with months in advance, they didn’t even try to do hair cut (her hair was the same as when I dropped her off), they only gave me $75 back and 2 cats that look completely different (they are twins) and a very unhappy client,. They preferred to overload with costumers per day and do another pet cut instead of having the time to cut my cat’s hair and dedicate her the time she needed.
