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Debbie DeBalskivia Google

about 1 month ago

They charged me for installation on my recent tire purchase in error. When I made them aware of the error they quickly refunded me no questions asked. The service manager (Spencer and Zack) were very courteous and professional during this whole matter. I have had my vehicles serviced at this location a few times and their customer service has always been excellent.

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John Avia Google

3 months ago

I had snow tires installed. Work was not performed as requested!! Tires were mounted inside out (tires were marked) and not rotated as I had requested. They charged 50% more than I paid in the springtime to have summer tires put on. I contacted another location while they were doing the repair. Their price was 50% cheaper!!! Not only was I charged more, the job was not done correctly!!! Notice in the picture that the markings are on the outside, not the inside of the tires. They are on the same axle and not rotated as requested!!

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Daniel Lubickvia Google

3 months ago

I was treated very well. The service advisor Spencer, was friendly and professional. He kept me updated throughout my service appointment. I was satisfied and felt I was cared for. I would recommend Pep Boys on Elmwood Ave to my friends and family

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Tim Higginsvia Google

5 months ago

I went there for an oil change and to see why my engine was overheating. They told me it was the radiator hose and it would take 20minutes (yet still 240 in labor)...I get my car back after two and a half hours of them saying 20minutes... My cars engine still was overheating so I had a friend who works on cars look at it and as he opened the hood we immediately see the Pep Boys mechanic left their rag and the BUBBLE WRAP still on the radiator hose...come to find out it was the thermostat causing the overheating. I contacted Pep Boys customer service where I'm now in an endless loop where they keep telling me a field manager will contact me but the field manager named Joe refuses to apologize or show any remorse and says "mistakes happen" and refuses to give me a refund...First off misdiagnosing the issue is the mistake, leaving BUBBLE WRAP on an auto part is sloppy, unprofessional, and feels intentional. He tells me I have to bring the car back in so they can fix it and he can't see why I would feel uncomfortable letting one of their mechanics touch my car again...i essentially paid 600 dollars and all I got out of it was an oil change...They keep sending generic replies to my review saying to contact their email address and its solved nothing...I'm embarassed to have taken my car here.

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Breanna Murphyvia Google

6 months ago

DO NOT BRING YOUR CAR HERE FOR ANYTHING. If I could rate lower than zero stars I would. I took my car to this pep boys to get four new tires put on my car. I ordered Goodyear tires online and made the appointment, since they were doing a Labor Day sale on those tires. The day of, I’m told in the shop they don’t have those tires but they would put higher or equal quality tires on and price match them down for me. An hour later they come out an tell me I need an alignment done since I’m getting all four tires replaced, I don’t think much of it and have them do it since i figured that would need to happen with buying all four tires. They tell me it will take them 30 minutes to do the alignment, and there I am sitting there for two more hours. I overhear the workers discussing a missing bolt for the type of car that I have, but didn’t want to assume it was mine since other customers were in the shop and I obviously don’t know what cars they drive. I think surely if there is an issue they would come and discuss it with me. After over 3 hours of waiting in the shop for this to be done, I finally walk up to the register to check in the status and the workers tell me it’s good to go. They do NOT tell me they had any issues or that there were any issues with the vehicle. They also go to charge me for the tires, and when I explained that I already paid online for them, one of the workers tells me “oh we recalled that charge since you are getting different tires now”. Which was NOT what I was told at the time when the worker approached me with the issue. Classic bait and switch move. It’s now two weeks later, I’m driving my car and my tires start vibrating and smelling like burnt rubber. I had to have my car towed into my mechanic, who is actually trustworthy and he informs he that the alignment done on my car was not only done with the wrong bolt, it was also missing a washer piece and they put the bolt in completely backwards. See pictures below of their shotty work. The shiny new bolt is the bolt they replaced, and I fear just about any person could look at this and see it’s done wrong. My car was out of commission for two days dealing with this issue that COULD HAVE BEEN AVOIDED if pep boys had just done my alignment correctly. I called them to get a refund, have them fix the problem THEY CREATED (which I was even nervous to do since I have no confidence in their ability to perform car maintenance work). Above all, the level of professionalism at this place is abysmal. The manager Joe, who I dealt with on the phone to get the issue they created resolved, he talked fast over the phone and once I went to pick up my car finally, they downplayed the issue by trying to say nothing else was broken or wrong with my car(which I already knew as I had my experienced and amazing mechanic tell me), and not a single person apologized to me in the store for the situation. NOT A SINGLE ACKNOWLEDGMENT OF THEIR MISTAKE. To put a cherry on top of it, I believe the shop manager was actually the one in the store two weeks ago making calls for the bolt part since he is the same individual who processed my refund in the store. So, he knew the entire time about the issue and somehow failed to bring that out to my attention. Hard to say for sure since he didn’t even have the guts to introduce himself to me. There were two others customers in the shop at the time also having issues with the work they did, so that should put it into perspective as well. This shop fully knew they were putting me on the road in a vehicle that was not properly fixed and risked my life and the life of others in doing so! I think that is the worst part of it all. Once again whatever you do avoid this shop, I can’t even believe they are still operating.