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It's Camryn!via Google

3 months ago

It was heavy on my heart to post our story. I'm not sure what happened but I think my dog could have been injured while staying here July 2024. I have used Pet Paradise many times over the last 18 years but this time the staff was cold and very disengaged. I explained his medication regimen and gave extra pain medication and chicken foid bags for his comfort. The woman just snached his stuff and tried to rush us off. I recorded my goodbye hugs and kisses. I was off to catch a plane and thought I was being overly protective. I looked for my 11 year old sweet Cavachon daily on the web cams for a week but never saw him once. I called everyday and was told he was fine. When I picked him up he had No additional pain medication, and no chicken. He should have had plenty left. Mind you his medication is a human pain pill. About a week after coming home he started to cough. It started mild and intensified fast. I took him to Banafield, Long Animal hospital and a allergy hospital over the next 4 months but the cough just got worse. I read later it could have been caused from jerking his collar or neck too hard. At that kennel they put this lease around his neck and was offended when I asked then not to use it due to his back issues. I now truly believe he was injured with that leash causing Tracheal collapse. Trachea collapse would explain the sudden persist cough that got worse and worse and by December 1 2024 my sweet innocent precious baby died. He had survived bladder cancer and was doing absolutely wonderful until his visit to Pet Paradise. If anyone else's dog has symptoms of persist terrible sounding cough shortly after leaving here please have them seen immediately for possible Tracheal collapse. It's too late for my baby. And if your pets medication comes up short report it immediately. It may be a ongoing problem that the facility is aware of.

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Sarah Haymakervia Google

4 months ago

We have been taking our dog here for daycare three times a week for a couple months now and he loves it. He stays from roughly 8am to 4pm. He always comes home tired and happy. He’s a husky so on our way there, the whole ride he’s talking up a storm because he’s so excited. My experience with management/customer service has also been amazing. They have been very helpful and accommodating. All the staff are very kind and seem to care a lot for the dogs here. It is always going to be hard to trust places like this with your dog but mine is always so excited to go that I know he is having fun and being cared for. Thank you!

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Sydney and Jeffrey Calderonvia Google

5 months ago

We chose to board our dog at Pet Paradise because they offer an option for 1:1, isolated stays where our reactive pittie doesn’t come into contact with other dogs. This is now two times in a row where she has come home with significant, bloody injuries and absolutely no explanation from staff nor documentation in her file about any situation that would result in wounds. It required significant back and forth and multiple phone calls to even speak to a manager about what happened, get zero answers, and have them still take zero accountability. Not sure what goes on behind closed doors at Pet Paradise but it certainly isn’t taking care of your pets or considering their parents. We will not be returning - two strikes and they’re out - and i highly recommend you seek different care for your pets.

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Kara Vaughnvia Google

8 months ago

We have had two very positive experiences boarding our boys. We were greeted and received quickly, and felt like our big guys were in great hands. You can see your pets on playing on cameras in the play areas and pool, and the amenities are top-notch. Our guys will be going this Thursday just for daycare - we are having some construction completed in the house. I did not hesitate to send them back for a playdate! Pricing is very reasonable in comparison to other facilities. Be sure to add a bath when you send them as a perfect add-on! Thank you Pet Paradise!

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Dakota Guinessvia Google

11 months ago

I’ve been using pet paradise for years. I have a very sweet Great Dane who can be timid at first and then bubbly the next and she absolutely loves pet paradise. I travel often and I’ve never had issues or concerns when my baby has stayed there. She’s stayed there for as min. 2 days to max 11 days when I went to Colombia a few years ago. There’s cameras, there’s options for foods if she runs out, and she gets her one on one time since she’s not spayed. If I ever need to extend a stay because of traffic or change in flight there is never any hassle. It’s worth the money in my opinion. I switch from lake Norman and Charlotte airport. Normally we go to lake Norman if we accidently aren’t up to date on shots. Love love this place. I don’t trust a lot of places with my fur baby especially as big and beautiful as she is.