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mya barkervia Google

10 months ago

My dog boarded here between March 27th and April 13th and caught Kennel cough. I went to go pick her up and when she came out she was coughing and she spit up. The worker kept saying it was because she was excited but i knew it was something wrong. Her cough wouldn’t go away so I took her to the vet two days later and sure enough she was diagnosed with kennel cough. She was put on antibiotics for two weeks. I am giving this a two star rating because the staff seemed nice and I dont think my dog was treated poorly. However, the facility is obviously lacking in keeping their facilities clean and safe so dogs do not get sick. Also, there was lack of action from the staff to figure out why my dog was coughing because Im pretty sure it didn't start the day she got picked up. Also considering that kennel cough is contagious and can affect other dogs. I will not be bringing my dog back and would not recommend anyone else bringing their dog there either.

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Anthony Surlesvia Google

over 2 years ago

I DEFINITELY WILL NOT be returning. My dog left there traumatized. Someone at this Millbrook location mistreated my dog, he didn't get the best treatment. He wasn't let out for bathroom breaks, because he urinated on his bed. He's trained to use the restroom outside. Two of the women there have very nasty attitudes, especially the little short white woman. ALL AROUND TRAINING is needed at this location.

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Crystal Kellyvia Google

almost 3 years ago

This was our first time boarding our puppy (anywhere!), and I was very anxious about leaving him for the first time. But PetsHotel took good care of him and gave us a full report on his stay, including his playtimes, how much he ate, and even how often he used the bathroom! Our puppy was (obviously) happy to see us and ready to go home when we picked him up, but we could tell he'd been well cared for and had enjoyed his stay because the employees knew him by name, and he made sure to say a quick "goodbye" to the people who had taken care of him - That really put my mind at ease! Would highly recommend this PetsHotel and would definitely let our pup stay with them again!

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Michele Bakervia Google

over 3 years ago

I cannot say enough nice things about the staff at the Pets Hotel. I toured multiple dog daycare/boarding facilities and I felt so comfortable after visiting the Pets Hotel. I have an extremely shy dog who has not had a lot of exposure to other dogs and the Pets Hotel staff has been absolutely amazing working with her and getting to play with the other dogs at day camp. I drop Willow off in the mornings and she is very excited to see the staff which let's me know how well they treat her. We had a terrible experience at another facility, but I can tell by the way Willow greets the staff each morning (and the way that they greet her) that she is in good hands, it's so nice being able to go to work and not have to worry about the level of care my dog is receiving.

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Stephenvia Google

about 4 years ago

I boarded my cat here once and won't be returning. The cat pens have a large window facing the front desk that seems to be always uncovered, so I don't see how they can get much relaxation during store hours. When I picked her up, the employee who carried her out was lugging around the carrier very roughly as if there wasn't an animal in there, which was pretty much a nail in the coffin for me. It seems others have had better experiences, but as I said, I won't be a return customer.