Neeharika Palaka
Very inconsiderate. They called me to inform that they were cancelling the appointment as we were late. At that exact moment, my husband walked in with my 3 year old child. Given that we had arrived while they were calling to cancel, any other business would have just let us continue with the service. But they went ahead and cancelled the service anyway, causing my small child to cry. It's ironic that a service specifically catering to small children would be so inconsiderate about the unavoidable delays that often happen with small children. Grace periods are meant to offer grace and not have a machine-like cut-off that ignores a human touch. We will no longer be supporting this location. Hopefully Pigtails & Crewcuts is a franchise model and a different location would be able to serve their young clients better.
