Thuan Phung
I was at Pivot for around 7 months. The general policy seems to be to encourage patients to come 2-3 times a week. I've made some good progress from my disc herniation. Unfortunately, the billing process with insurance (Aetna) has been so terrible that I cannot recommend Pivot to anyone. I've been discharged for months now and am still constantly calling the billing department due to different billing issues, they have never answered any emails sent. I have very good coverage through my work and have not had billing issues with any other provider in Pittsburgh. It's been disappointing and I would recommend patients look elsewhere for PT






