Cristina M
Stumbled upon Polly Ann while looking for a source of birthday cake for a friend. Polly Ann is absolutely the best - high quality ice cream, incredibly massive list of flavors, their whipped cream and frosting are the best we've encountered in SF, and the staff all really want to help and worked with me to make every order right! This is now my go-to for birthday cakes, and each one has surprised and delighted. One friend said it's the best birthday cake he ever had. Another friend asked for a 2nd one, because they put left overs in the fridge (ice cream cakes melt in the fridge) and liked the cake so much they wanted a replacement, with the exact same flavors. When I was delayed and couldn't pick up the cake in time for the birthday party, the shop staff were so helpful and worked with me to get an Uber delivery organized and they made sure the driver got the cake and they saved the day! Note: if you order through Doordash or Uber, Polly Ann does delivery, but NOT through their website. The website will let you schedule delivery but this is not accurate, I think the owners are working on fixing the website - in the meantime, ensure you plan on pickup if ordering direct.
