Pottery Barn: Timeless furniture for Perth homes
Pottery Barn is a Perth-based furniture and home goods store. Customer reviews show a mix of experiences, with several describing unwelcoming or inconsistent service and tensions noted between Pottery Barn and West Elm staff. Some buyers report lengthy exchanges and replacements for damaged items, along with shipping delays affecting post-purchase satisfaction.
635 Hay Street Mall, Perth WA 6000, Australia
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Wide selection of sofas, tables, beds, and storage solutions for living rooms, bedrooms, and dining areas.
Curated items including rugs, lighting, wall art, and textiles to complement your interior design.
Specialized collections for children's rooms, featuring beds, play tables, and storage designed for safety and style.
Holiday and seasonal decor updates to refresh your home throughout the year.
Expert advice on furniture placement, color schemes, and styling to achieve your desired home aesthetic.
Overall rating
Daniel Johnson
I’m beyond devastated that this store has now closed permanently. The decor and furniture were beautiful, with amazing quality, and I loved just the overall vibe of the store. I took the opportunity to buy up big, one last time (well, several times actually) before it closed. It will be missed, big time. Please come back to Perth? 🙏🏼
Elrina Lena
Jane Burrell
Excellent quality pieces that stand the test of time. I've only had good experiences with the staff and products.
Fartun Cali
Absolutely 0 stars for customer service, witnessed a mature staff yell and snatch floor clearance toy off a 4 year old child at pottery barn kids section that was following his parents as they were looking for a counter to pay - two mature staff that were acting bosses created a very hostile, unprofessional and uncomfortable scene when parents tried to question them over their conduct in yelling at the kid and snatching aggressively, staff threatened parents with security. I came here upset on the poor childs behalf, checked reviews and it looks like your WA staff have been reported in the past for poor customer service, snobbish service and racism all of which we witnessed that day. We left turned off completely as we didnt want service from such staff.
Sue Ting
Had a horrible experience today during the clearance sale. My daughter’s friend leant on a table and was aggressively yelled at by a worker telling her to not lean on the furniture. We understood, apologised and moved on. We moved to the candle section when the same worker stormed over yelling at my two daughters and her friend saying they were rude and falsely accusing them of laughing at her. Absolutely terrible, unwelcoming customer service. Extremely disappointed.
Ye Mon Thant
I was at checkout in Pottery Barn and the lady this afternoon told me to pay at West Elm in malicious way. When I went over to West Elm, the staff took me to Pottery Barn checkout. There seemed to be politics at play. Staffs between two stores were in a conflict today between Pottery Barn and West Elm. Regardless, they had no professionalism as should not have affected the customer service. Bad impression on business.
