sabrina lovato
My husband and I visited this store for the first time after hearing about it on social media, especially since they’re known for carrying Jellycats. We arrived right at opening and, unfortunately, were not greeted when we walked in. At first, I didn’t think much of it. We made our way over to the Jellycat section and started browsing. A few minutes later, two separate women came in with their children and were immediately greeted by staff. From that point on, my husband and I couldn’t help but notice that we seemed to be watched and followed around the store, which made us feel very uncomfortable. Eventually, a staff member asked if we needed help, but by then the atmosphere already felt unwelcoming. Overall, it was a disappointing experience, especially for our first visit. We did not feel comfortable or valued as customers, and unfortunately, we will not be returning.
