lizzie bickerstaff
Really let down with our experience here. Me and my partner came in a little while ago as I was really excited to try the cafe. We were seated and informed it was table service and we were more than happy to wait. It got to half an hour later and we were still waiting to be asked about ordering despite it being a very quiet day and myself and my partner signalling several times. It got to the point where staff were looking straight at us and ignoring our asking for help. The whole time we were waiting, staff were stood behind the bar gossiping. A staff member’s friends then came in and they spent a long while chatting to them in front of our table without acknowledging our requests. I understand it is a lovely surprise to see friends at work but it should be clear the job must come first when you are being paid to carry it out. After nearly an hour of no acknowledgment and pretty condescending staring and muttering to each other, I got so uncomfortable that we got up and left. I never leave bad reviews but I was particularly sad about this experience as I was really looking forward to it and know it would have been lovely had the staff wanted to do their job. I work in customer service myself and would be incredibly embarrassed if I had caused someone this level of disappointment. Go to Saffron next door if you want a friendly face and lovely service!






