Dawn Isola (Aurora)
I had a terrible experience with Pristine Painters and would never recommend them. Jose is an awful communicator, completely unreliable, careless, and refuses to take accountability for his mistakes. Today, (8/21/25) him and his workers were supposed to come back and paint our living room, after I spent hours moving items off of furniture, clearing space, and taking pictures off the walls. Instead, I find out he’s not coming because he “didn’t receive payment.” That’s it? You just don’t show up without telling the customer?His payment system was confusing, and at no point did he offer to guide me through it or clearly explain that I needed to take further action. Even if there was a payment issue, a professional would have reached out to say “I can’t come unless payment is made.” Instead, he said nothing and just didn’t show up, wasting my time and effort. That is unprofessional, unacceptable and so rude. This is not even the first time. The very first time I contacted him to assess the job, he never showed up. He later apologized, and I gave him grace, but clearly this is a pattern. When they painted the bedrooms last month, they rushed through the job, got paint on the floors, and when I texted Jose about it, he read the message and ignored me for an hour before finally responding. No accountability, no professionalism. On top of that, his workers were flirty and unprofessional, which was extremely uncomfortable. Overall, Jose and his team are unreliable, inconsiderate, and careless with their work. If you value professionalism, communication, and respect for your time, stay far away from Pristine Painters. Edit: regarding the owner’s response. He did not communicate that he was not going to show up. He is taking advantage of my mother (an elderly woman) and told me that to let me know that he isn’t coming because of non payment would be like reminding a child. That is anything but respectful. Like I said before, the payment process was confusing and he should have told me what to do instead of no showing. That is completely unprofessional. And when his workers (Fernando) offer to kiss my hand and say, “anything for you baby,” no that is not conducting yourself appropriately. If Jose would have chosen to take responsibility for his actions and make things right instead of blaming me and referring to me as a child, I would not have been so disappointed. But he chose to be passive aggressive, not communicate, not explain how the payment process works and talk down to me and not hear me out and tell me he will not do business with me anymore.
