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tim hurstvia Google

5 months ago

I went into The Tax Professionals office full of fear and anxiety. I didn’t know what to expect, needless to say that I was greeted with friendliness and assurance that I was in the right place. 10 minutes with Sarah and all of the negative emotions that I was feeling were gone. She assured me that I would be okay and that she was there to help and support me in any capacity. I can’t recommend the folks more, they are a top shelf organization.

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Janelle Deanvia Google

6 months ago

We have worked with Sara for the past three years doing our personal taxes, and have been very satisfied with her services. She has been instrumental in supporting our business startup and continues to guide us through the complexities of taxes and accounting. Sara is a great asset to our team.

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Michael Kasselmanvia Google

6 months ago

The way this business operates and the way they talk to their clients is beyond crazy to me! I own a local business and was helping a friend of mine with their business. They were dealing with this company and had a very difficult time!! I was was with my friend while they were talking on the phone to this woman and she was beyond rude!!! Our friends had submitted every document imaginable and she kept on asking for more and more crap. Stuff that they didn't even need. The way this woman talks to clients is very concerning to me!!!

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H Sevia Google

6 months ago

Unprofessional and Disappointing Service
We hired this firm specifically to help us navigate our taxes because we knew we might make mistakes—that’s why you hire a professional, right? While we acknowledge we had some errors on our end, the way this firm handled things was unacceptable. Rather than guide us or offer solutions, they blamed us for everything and offered little to no support. Communication was poor throughout the entire process. It often felt like we were expected to know the answers ourselves, which defeats the purpose of hiring them. Sara, the owner, came across as controlling and unwilling to accept any form of feedback. If you question her or express concern, prepare for retaliation—like immediate deactivation of your portal access, which other reviews have also mentioned. It seems there’s either a shortage of staff or a serious lack of training, as follow-through was inconsistent and mistakes were brushed off. On top of that, we were charged for services we never agreed to. We were hoping for guidance and professionalism. Instead, we got stress and disappointment. UPDATE: Response to Firm Sara, We appreciate that you take feedback seriously, but your claim that we “painted a distorted picture” is false. We have all evidence to support our review, and prospective clients need to see the full facts. All requested documents were submitted to your firm in early February. We followed up multiple times via phone and email, only to be told that your firm would handle our filings “when you can,” which is why we had to file an extension. If any documents were missing, it was on your firm’s side, not ours. Your statement referencing our father — “but also your father, who funded — and continues to fund — this venture for you. Supplying complete records is the absolute minimum responsibility of any business owner” — was highly unprofessional, personal, and condescending. In July, we emailed your firm asking whether you had experience handling our type of business and expressing frustration with the repeated delays and lack of communication. We never accused your firm of stalling — we stated that it felt like stalling. We also emphasized the matter required immediate attention, as six months had passed without resolution. Regarding the portal: all comments were accurate. We provided all requested documents through email and the portal. When we did not receive a clear and actionable update within 48 hours, we communicated that we would have to move forward with another firm. In response, we received multiple late-night calls when we were unavailable. Later that day, your firm sent emails terminating services and placing all blame on us. You repeatedly told us to contact you with any questions, but the only scope of engagement was the signed written agreement — there were no verbal agreements. After terminating our services, you charged us for items now claimed to be “outside the scope” of that agreement. There were never “multiple requests” beyond what was asked, and all requested information was provided in full. Any delays in completing our filings were due to your firm’s handling of the process, not missing documents on our end. Feedback was provided, and we expected it to be addressed. While we appreciate the time you spent explaining information, all requested documents and information were submitted on time. Any delays were not due to a lack of comprehension or impatience on our part. Many of your responses were defensive, accusatory, and included personal remarks unrelated to the business — for example, references to our family and repeated emphasis on the “four minutes” timeline. Such statements do not address the factual issues, including delayed filings, poor communication, and charges for services outside the signed agreement. After separating from your firm, we found another firm that completed all of our taxes within two days. We stand by our review as an accurate reflection of our experience and hope this serves as a constructive perspective for prospective clients.

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Andria Floresvia Google

6 months ago

⭐️⭐️⭐️⭐️⭐️ From the moment I stepped foot in Sarah’s office, we immediately hit it off—I just knew I was in the right place! She’s absolutely fabulous. Before finding Sarah, I had a terrible experience with another firm (1800-Accountant) where I paid a lot of money and got zero results. It was a nightmare! But enough about them—because Sarah and her team at Professional Tax and Accounting completely turned things around for me. They accepted me as a client last minute, no questions asked, and went above and beyond to make sure all of my needs were more than met. Their client portal is so easy to use—such a refreshing change from what I had before. Sarah truly knows her stuff. From day one, she’s been educating me and breaking things down in a way no other accountant ever has. I opened my business just a year ago, and while it’s been successful, I was unorganized and honestly pretty lost. Sarah and her team have helped me get on track, maximize my tax breaks, and set up my business for long-term success. At my second meeting, I was impressed to see that she even had her coworker present to take detailed notes so Sarah could focus 100% on our conversation. That level of professionalism showed me how much they care about making sure nothing slips through the cracks. I don’t even live in Wichita—I’m in Hutchinson—but I truly believe it was fate that I found Sarah. The hour-long drive is worth it every single time. I’m so grateful for everything I’ve learned already and excited to continue working with her. 10/10 recommend Professional Tax and Accounting for ALL of your tax and business needs! ⭐️⭐️⭐️⭐️⭐️ -Andria Flores , owner of Peptide Palace & Andria’s Glam Garage