PSS - Pool Spa Supplies - Your Pool, Hot Tub, & Jetted Bath Parts Source cover
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PSS - Pool Spa Supplies - Your Pool, Hot Tub, & Jetted Bath Parts Source

Your trusted source for all pool and spa parts, with expert advice and competitive prices!

3.4(5 reviews)
retail-store
$$
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About

PSS - Pool Spa Supplies specializes in providing high-quality parts for pools, hot tubs, and jetted baths. Located in Houston, TX, this sporting goods store prides itself on delivering excellent customer support, with knowledgeable staff ready to assist. While reviews highlight exceptional service from team members like John B., including guidance through troubleshooting and product selection, some customers have reported concerns regarding product quality and return service. Overall, PSS strives to meet customers' needs with prompt shipping and a wide selection of items at competitive prices.

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Location

11914 5th St, Houston, TX 77072, USA

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Information
11914 5th Street
Houston, TX, 77072
(888) 933-3466pool-spa-supplies.com/

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Claim PSS - Pool Spa Supplies - Your Pool, Hot Tub, & Jetted Bath Parts Source to manage your storefront, respond to reviews, and receive customer leads.

Services

Pool & Spa Parts Sales

Wide selection of replacement parts for pools, hot tubs, and jetted baths, including filters, controls, and pumps.

Technical Support & Troubleshooting

Expert guidance from knowledgeable technicians to diagnose issues and recommend solutions for your aquatic systems.

Competitive Pricing & Promotions

Affordable parts with regular deals to help you maintain your pool or spa without breaking the bank.

Prompt Shipping & Delivery

Efficient order processing and shipping to get your parts delivered quickly, often in perfect condition.

Product Consultation

Personalized advice on selecting the right components based on your specific pool or spa model and needs.

3.40 · 5 reviews

Overall rating

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Larry Butterfield

via Google
· 6 months ago

This is a horrible company. I purchased a wtr filter system and it arrived with outlet pipe broken off. They refuse to return my (5) calls. This is obviously a prior returned/damaged item and the shipping box looks like it went through a meat grinder. They refuse to honor returns, even though they send you junk. I filled out their website form with numerous pics they demand, within their 5 workday requirement and have received no reply. STAY AWAY FROM THIS FRAUD COMPANY.

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Jeffrey McGlynn

via Google
· 8 months ago

Zero stars. This is my first negative review ever, and unfortunately Pool Spa Supplies earned it. They sent me a USED spa pillow — stains, wear, everything. I emailed customer service immediately to ask about returning it, and they’ve completely ignored me since. No reply, no help, nothing. Terrible product, even worse customer service. Take your business elsewhere.

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Linda Smith

via Google
· 8 months ago

I did troubleshooting with the technical advisor, John B. What a great guy! He advised me through some testing and diagnosed the need for a new topside control for my spa. I received it promptly, installed the control and all is good. I highly recommend this company and their employees.

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Todd Brochu

via Google
· 9 months ago

PSS has helped me get my spa system up and running again. A big shout out to John B. For giving me directions on how to troubleshoot my issues. I will not hesitate to call again for whatever parts and consultation in the future. You all rock!!

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Val G

via Google
· 10 months ago

John in customer support was extremely helpful in guiding me through the different products to buy. He provided several options and clearly explained all the steps I needed to take to replace the components in my hot tub. We spent quite a bit of time on the phone reviewing everything in detail. He is a very knowledgeable technician who offered valuable insights into my issue and how to solve it. I couldn’t be happier with his assistance. I ordered the recommended components, and they were shipped promptly and arrived in perfect condition. It also helped that their prices were very competitive.

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