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Rebecca Himbergervia Google

about 2 months ago

We don't trust anyone but Joyce with pet sitting our dogs. She's reliable, kind, and they simply love her. Highly recommend!

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Scott Mitchellvia Google

9 months ago

Please read the entirety of this message for I believe in starting with the affirmative but I gave a one-star for a reason. would like to thank Abby (apparently all employees are subcontractors the actual owners are not involved in the service). for coming by and taking care of my little girl. I was in dire straits and in needed to go to the emergency room, she was Johnny on the spot. I thank you. However as far as the company goes the billing is quite confusing and unclear, they seem to take advantage of their employees. I ended up paying $75 to have my cat fed one time and my key returned. I am going to reply to your response now, In no way did I implie or indicated any tip. I was going to the emergency room and had no idea how long I would be there I gave her $100 just to get things started so you're a liar. You potential customers should pay close attention to what I am saying they fed my cat one time I gave the girl $100 deposit she gave me $25 back as a refund. Everything else that you said is a blatant lie.

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Sherri Curryvia Google

almost 6 years ago

Do not hesitate to trust Julie and her staff! I wouldn't trust anyone else with watching over my fur babies while I am away. Julie and her staff are communicative, knowledgeable and trustworthy.

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Mark Willettsvia Google

over 8 years ago

I've been using Grand Paws for over four years now and couldn't be happier with their service. My pets look forward to our leaving so they can visit with their sitter! The house is cleaner than when we left and the backyard is completely picked up. I can finally travel and not worry about my pets at home.

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Lady Hartvia Google

over 9 years ago

I will make my statements about my experience factual and you can draw your own conclusions about whether this service is worth your money and operates with integrity. *I paid $792 for the owner Steve to provide live in service at my house for 8 nights. *Steve claims to have left my house about 4 hours before I arrived home. *Upon my arrival, my entire small backyard was filled with dog poop. I lost count after picking up thirty piles. Steve's "coordinator" Julie admitted that he said to her that he did not pick up any poop the entire 8 nights he was at my house with 3 dogs. *Upon my arrival, the entire cat box was completely full. Steve claims to have cleaned it daily. I have one cat who Steve claims pooped and peed over a dozen times in less than 24 hours. *Upon my arrival, 5 baseboards in my house that were previously damage free were complete chewed by my dog. The puppy that - according to Steve and Julie - was kenneled when Steve was gone and supervised when he was here. *Upon my arrival, my couch was completely covered in dirt and cat vomit. *Upon my arrival, I could immediately smell my urine soaked puppy when I walked in the door. She pees in her sleep, Steve agreed to bathing her at least every morning and claims that he did. I am well aware of my own routine with my puppy and this urine stench was far beyond any incidence of when she pees overnight. Her kennel also reeked of urine far beyond normal. When I questioned Julie and asked if Steve cleaned her kennel at all during his stay, I did not receive a response. *I texted Steve about the dog poop when I got home. He never responded. *I reported the rest of my grievances to Julie several days later. She said Steve provided the services he agreed to, that I should have said something sooner (she ignored when I pointed out that I texted Steve and he never responded) and she refused any type of refund. *I questioned the logic behind the filthy conditions and what had happened. Julie ignored my email. *I requested my keys be returned. Julie agreed. Two weeks later I emailed again and asked about my keys. Julie said she would send them out in the next few days. I finally received the keys over a month later. So you tell me. Does that sound like a service worth $792, that acts with integrity and treats animals/customers with respect?