Emma Noelle
Pretty disappointed with the service here. The first few times we had had our pup here I felt it was an OK experiencing we were still learning the ropes of what daycare should be. After our last visit, I now know I do not like this location. I know that our dog please rough, but he is a 20lb dog and lives with a 70lb dog. That’s all he knows. So I can understand needing more breaks. But I don’t think he was ever in the playpen for longer than 10 to 15 minutes this time around. I saw him in there twice. He may have been in there more, but wasn’t seen. I would check the cameras and he would be brought in and then not long after would be gone. I watched a male counselor hold him against the wall with the back of his legs multiple times. I included a video of what I was able to capture. That was after at least a minute of him holding him here before I decided to record. Then happened 2 more times before we decided to cut the day short and go get him. I understand if he needed to correct a behavior but I did not agree with our puppy, 8 month old being held against a wall.. I have been questioning about the situation. They would avoid the topic and not give clear answers. Does not make me feel like my dog is safe.
