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Emma Noellevia Google

3 months ago

Pretty disappointed with the service here. The first few times we had had our pup here I felt it was an OK experiencing we were still learning the ropes of what daycare should be. After our last visit, I now know I do not like this location. I know that our dog please rough, but he is a 20lb dog and lives with a 70lb dog. That’s all he knows. So I can understand needing more breaks. But I don’t think he was ever in the playpen for longer than 10 to 15 minutes this time around. I saw him in there twice. He may have been in there more, but wasn’t seen. I would check the cameras and he would be brought in and then not long after would be gone. I watched a male counselor hold him against the wall with the back of his legs multiple times. I included a video of what I was able to capture. That was after at least a minute of him holding him here before I decided to record. Then happened 2 more times before we decided to cut the day short and go get him. I understand if he needed to correct a behavior but I did not agree with our puppy, 8 month old being held against a wall.. I have been questioning about the situation. They would avoid the topic and not give clear answers. Does not make me feel like my dog is safe.

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Toli Bisbikosvia Google

4 months ago

My dog was at Camp so he could play, and then I had a last minute event come up the next day, so I needed to leave him overnight. I was a little stressed about it, but the staff was incredible. Ashton went out of her way to make sure everything went smoothly. They gave him a bath, extra snuggles, double checked his allergies, and followed amazing safety protocols the entire time. During my event, I kept the pup cam up on my phone,   my coworkers and I were watching him play while we worked. It was so comforting to see there was always a staff member out there with the dogs, and more staff came out when the pack got bigger. They even matched his exact feeding schedule and measured out his food perfectly, which I appreciated so much. He came home so happy and tired, and I was able to enjoy my event without worrying. We even got a personalized pup card about what my dog did at camp!! I could not be more grateful to Julie and her team for taking such great care of him.

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Jen Hvia Google

5 months ago

Several years ago I had an awful experience with a boarding place for my (now passed) yorkie. Given our experience I was terrified to board our lab Sailor when we were going out of town - but we had zero options. I asked a friend that used to work at the humane society who she would recommend or heard good things about and she told me Camp Bow Wow. I did more research, asked our vet, read reviews and decided to give them a try. The interview process in all honesty wasn't just for Sailor, it was for us too. To try them out, see if we liked them, check out the vibes, and to see if we thought she would be in good hands. From the moment we called on the phone asking questions, everyone was incredibly kind. They set me at ease, assured me she'd be in great hands, told me how to access the cameras, answered ALL of my questions with patience and understanding, told me what her schedule would be, and when I called them with a concern while we were out of town, they could not have been kinder and more helpful, eager to set my worry at ease. I can't say enough about this place and the people that work there. Every single person is awesome, and Sailor will definitely be back. I hope all of you are proud of the work you do, and the difference you make because you absolutely made a difference to me and my family and the quality of our time away knowing that all the while our beloved pup was in great hands! Thank you all!

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Jennifer Gaines-Lillardvia Google

6 months ago

We were visiting the area and thank God we came across the team at bow wow!! They saved our day literally. I have a service dog and she is used to people mostly and not interacting with others. It takes he. While and approval from me of course I have learned. She wasencoiraged to play and given a luxury suite for the day to restand calm down fromthw stress. they took really good care of my baby. Thank you shoutoutto management!! They are truly a great team and I will definitely take koko just for fun next time we r there. Seriously a special place with special people. She was also treated to water activities for the days special!

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C Guyvia Google

about 3 years ago

We visit Arizona every now and then. Camp Bow Wow Dobson Ranch is great. So helpful getting everything updated and completed online ahead of time, including vaccination records, paperwork and reservations. The staff is knowledgeable, caring and experienced. Our dog loves to go play at daycare and returns worn out. Highly recommend!